Reviews (318)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer confidence and satisfaction by effectively managing shipping issues, such as lost or damaged packages. They value the additional revenue from customizable coverage options and appreciate the ease of integration and user-friendly interface. The responsive customer support and continuous updates based on merchant feedback are also notable benefits. Merchants particularly like the ability to handle claims directly, enhancing customer service and giving them greater control over shipping matters.
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This is a newer app, but was keen to try after hearing first hand experiences. So far the app has been great with over 70% of our customers choosing to cover their shipping.
Customer service is great, any small issues were resolved insanely fast! They even helped me troubleshoot a problem that turned out to have nothing to do with their app.
Great app for any ecommerce store!
Great product, works exactly how it's described. This allows us to give our customer a great experience from end to end.
This app is a game changer! It increases your revenue so easily. We installed it on all our stores. Their customer support is outstanding, and they keep on adding upgrades and improvements to it. Honestly, probably the best app and best value for money we have on our stores. Do yourself a favor and get it today.
A much better Route alternative. Our business would have earned $18,000 last year if we had switched to Navidium sooner. Their support is excellent as well. Thanks!
Great app! I used to have a pop-up notification in my checkout for customers to add shipping insurance for $5, which was fine, but I love that the option to add insurance is pre-selected with Navidium because customers are much more likely to purchase the insurance if it is already in their cart. The app developers have also been incredibly responsive for any questions/issues I've had.
So much better than money-hungry R#@te who denied any revenue sharing when we threatened to leave because so many competitors were offering it. We wanted to support a local brand, but it was clear that they did not want to work with us and keep us as a customer. It was all about making money for them and in the end, they lost out because we left. We didn't even switch to a new provider for the past 6 months. That's how pissed we were.
Navidium puts you in the driver's seat and was installed by the team in 24 hours. The next order we had, the customer added Navdium to the cart!
Make the switch. Don't be stupid!
Great support from Marc and the developers. They got it working nicely for me. I think the cost is very reasonable and it works well.
Best customer support ever!
We had some trouble on our end getting things to work smoothly and the Navidium support team was very responsive and incredibly patient throughout the entire process. Everything is running smooth as silk now and I have nothing but good things to say about them :)
I installed this app to increase my AOV, and it has been nothing short of amazing. Plus the customer support is always top-notch: quick, patient, and competent.
Earn trust of your customers, speed up and take full control of claims which will improve your customer experience, create a new revenue stream. It's a win-win for you and your customer. Do it for a month and you will see very quickly how everything I listed above falls into place. We never looked back and love this app!