Synctrack Order Tracking

Synctrack Order Tracking

Reviews (206)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    198
  • 2% of ratings are 4 stars
    4
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective order tracking system, noting it significantly enhances customer satisfaction by reducing inquiries with a self-service tracking page. The customizable page supports multiple couriers and offers real-time updates, integrating seamlessly into Shopify stores. Merchants also praise the exceptional customer service, especially applauding team members Tracy and Joy for their quick and effective support. The app is appreciated for its easy setup and user-friendly interface, making it a valuable tool for improving customer service and operational efficiency.

December 12, 2022

O app em si é bem fácil de configurar, tem uma interface boa que combina com a loja, mas demora a atualizar as informações do rastreio.

nuvempop
Brazil
10 months using the app
Synctrack replied December 12, 2022

Olá,

Obrigado por reservar um tempo para escrever um comentário, agradeço seus comentários e lamento saber que você não teve uma experiência tão boa usando nosso aplicativo.

Em meu nome e em nome de todos com quem trabalho, levamos a sério as avaliações dos clientes e ouvir que nossa função de preço oculto não funcionou corretamente nunca é o que queremos ouvir. Compartilhei sua análise com a equipe e pedi ao nosso desenvolvedor para verificar especificamente o seu caso. Certamente entraremos em contato com você via chat e e-mail para mantê-lo informado sobre nossa verificação.

Eu aprecio seu patrocínio e espero vê-lo novamente em breve!

Sinceramente,
A equipe de suporte da Ômega

December 11, 2021

Unfortunately the app does not integrate with Australia Post, so the tracking does not update to show delivery information etc (not sure if this is a temporary or permanent issue, but seeing as 100% of my deliveries are to Australia it doesn't make sense for me to use the app). Also some other issues (e.g. "unsupported carrier" message). Support were fairly helpful, but too many issues for me to persevere.

Lulu Babe
Australia
3 days using the app
Synctrack replied December 12, 2021

Hello Lulu Babe,

Thanks for taking the time to let us know your issue and on behalf of the team, I'm sorry for the negative experience you had.
Regarding Australia post issue, it's just a temporary issue and our team are trying our best to reconnect with API from AU post carrier soonest as it takes time to connect with them.
I deeply understand the matter really affects your business since 100% your customer are Australia. For sure working on reintegrating with Australia post will be on top priority in our roadmap.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app and I'm sorry again for any inconvenience caused.
Best regards,
Kaylee

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