Synctrack Order Tracking

Synctrack Order Tracking

Reviews (206)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    198
  • 2% of ratings are 4 stars
    4
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective order tracking system, noting it significantly enhances customer satisfaction by reducing inquiries with a self-service tracking page. The customizable page supports multiple couriers and offers real-time updates, integrating seamlessly into Shopify stores. Merchants also praise the exceptional customer service, especially applauding team members Tracy and Joy for their quick and effective support. The app is appreciated for its easy setup and user-friendly interface, making it a valuable tool for improving customer service and operational efficiency.

April 15, 2024

perfect, ASSISTANCE CLIENT DE QUALITE

Bleame-Lumina
Italy
2 months using the app
Synctrack replied April 16, 2024

🌟 Merci beaucoup pour votre retour positif ! 💼 Nous sommes ravis d'apprendre que vous avez trouvé notre assistance client de qualité. 🚀 Chez Synctrack Order Tracking app, nous nous efforçons toujours de fournir un service impeccable. N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire ! 😊

Edited January 20, 2022

using this app to help my customers track their packages easier. this app really help me out and the customer service team is top notch.

KP STORE
United States
9 months using the app
Synctrack replied January 20, 2022

Hi KP STORE,

We’re so delighted to hear that you chose our app for your store!
It’s an honor to be a part of your business, and we hope your experience here made it extra special.
We wish you many more years of success and look forward to working with you for many years to come.

All the best,
Kaylee - Omega Team

April 4, 2022

The support at Omega is very prompt and helpful, 5/5 to them (Tracy and Zeroes). Currently I'm using the free version, but among the many tracking apps, I found this to be the most cost-friendly. Their UI is quite user-friendly and easy to use. You can even internally integrate to other apps like Synctrack (for paypal tracking), Avada (for marketing). Do give it a try

Spring Saga
United States
2 months using the app
Synctrack replied April 4, 2022

Hi Spring Saga,

Thank you for sharing your experience with Omega. We’re so glad to hear that our app was easy and intuitive for you.

We’ve been working hard on improving the user experience of the app and we hope this has been reflected in your experience. Our team is always trying to make sure users have a great time using our product, if you have any additional feedback, please let us know.

Feel free to contact us if you have any questions!
Have a great day!
Kaylee - Omega team

April 7, 2022

I used this app to manually change the orders status, the support is amazing, the employees were very helpful and quickly solved the problems I was having.

proboxs
United Arab Emirates
13 days using the app
Synctrack replied April 8, 2022

Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

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