Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless order tracking, user-friendly interface, and excellent value. The setup process is smooth, and the support team is praised for their professionalism and quick response time. The customizable tracking page enhances customer experience and has helped reduce dispute rates. The app's ability to integrate with other apps like Synctrack and Avada is appreciated, and it's considered cost-effective compared to other tracking apps. It's a reliable tool that can enhance the professional look of a store and improve customer experience.

November 24, 2023

My experience using Omega Order Tracking has always been positive. What makes it so positive is that their support is phenomenal. I had the pleasure trouble shooting my problems with Lynn who not only responds quickly but helps me solve my problems quickly.

I discovered something that I needed to get fixed by the Omega Dev team & Lynn was able to engage the team and get back to me with the working solution in a day. 10/10 service

Blissified
United States
28 days using the app
Omega replied November 26, 2023

We highly appreciate you taking the time to post a review here. 🥰 🥰🥰 It's a pleasure to have you as a user, and hope you keep enjoying the app. We are always happy to help in any way we can, and we are available anytime. Thanks so much for 5 stars! 🌟

November 9, 2023

I recently had the pleasure of using this order-tracking app, and I must say that the customer service experience was nothing short of exceptional. This app has made it incredibly easy for customers like me to track our shipments, and the customer support team has gone above and beyond to ensure a smooth and hassle-free experience.

8auras
United States
8 days using the app
Omega replied November 10, 2023

We're delighted to hear about your exceptional customer service experience with our order-tracking app! Making shipment tracking easy for customers is our goal, and it's fantastic to know that our support team went above and beyond for you. If you ever have more feedback or questions, feel free to reach out. Thank you for sharing your positive experience! 😊🌟

October 6, 2023

An excellent and simple app, and support is always with you if you need any help. I recommend it

Judy hair
Egypt
About 1 month using the app
Omega replied October 10, 2023

💗💗💗 We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Many thanks for your kind words!

August 8, 2023

I just wanted to take a moment to express my gratitude for the wonderful assistance I received from the customer service representative at Omega Tracking. I was facing a bit of a snag while setting up the app, specifically with removing the Google Translate widget from my page. I reached out through their app chat system and was fortunate enough to connect with an incredibly friendly and helpful individual.

Not only did they patiently guide me through the steps to resolve the issue, but their warm and approachable demeanor truly made the entire experience pleasant. It's not every day you come across such great customer service, and I wanted to make sure their efforts didn't go unnoticed.

Thanks to their guidance, I was able to smoothly complete the setup process and provide my customers with the seamless tracking experience I had hoped for. I'm excited to see the positive impact this will have on my customers' shopping journey.

Once again, a big thank you to the Omega Tracking team and especially to the customer service representative who went above and beyond to assist me. Your support is greatly appreciated!

Little Stitchery
Philippines
About 1 month using the app
Omega replied August 9, 2023

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

September 28, 2023

nice customer service! quick response!

Redragonshop
United States
Over 1 year using the app
Omega replied September 29, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 29, 2023

Great Customer support, Also great tracking app The support team helped me customize the tracking page.

Blazing Sabers
United States
About 1 month using the app
Omega replied August 31, 2023

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega - Order Tracking
app. We look forward to serving you for many years to come!

October 30, 2023

The app offers excellent value for money, and the customer service experience with OMEGA is exceptional. Anna, the representative, was incredibly patient and guided me through the entire process step by step when I didn't know anything. Highly recommended.

Soto Studios
United States
About 1 hour using the app
Omega replied November 1, 2023

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

July 25, 2023

Looks good so far. Quick response and assistance from Wendy in customer service as well :) I find this cheaper than my previous app so I have switched from them to save money.

Manic Muscle Labs
United Kingdom
3 days using the app
Omega replied July 31, 2023

Thank you for taking the time to share your thoughts with us and the rest of the community. We're ecstatic to hear you're enjoying the app. We appreciate you taking the time to provide us with feedback and reminding us why we do what we do. We wish you and your business the best of luck!
Omega - Order Tracking support team

June 23, 2023

Rosie went above and beyond to help me set up the app on my store and ensure a seamless tracking experience for my customers. She patiently walked me through the entire process, explaining each step in detail and even sending helpful visual aids to ensure I fully understood how everything worked. Rosie's expertise and dedication were evident in her willingness to go the extra mile to assist me. With her guidance, I was able to set up a professional and user-friendly tracking page that exceeded my expectations. I am grateful for Rosie's exceptional customer service and highly recommend her to anyone in need of reliable order tracking solutions. Thank you, Rosie, for your invaluable assistance!

LAVISH BEAUTIQUE
South Africa
2 months using the app
Omega replied June 26, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

July 3, 2023

Good service and help by Rosie! Like the way she works. ALs the app is very good and helps customers.

Sleeko
Netherlands
4 months using the app
Omega replied July 4, 2023

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀