Synctrack Order Tracking

Synctrack Order Tracking

Reviews (204)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective order tracking system, noting it significantly enhances customer satisfaction by reducing inquiries with a self-service tracking page. The customizable page supports multiple couriers and offers real-time updates, integrating seamlessly into Shopify stores. Merchants also praise the exceptional customer service, especially applauding team members Tracy and Joy for their quick and effective support. The app is appreciated for its easy setup and user-friendly interface, making it a valuable tool for improving customer service and operational efficiency.

Edited October 10, 2024

truly its very good app for your store and it really helped me a lot and the service was too damn good and specially the person Tracy her way to help me set it up and explanations of the use was splendid

σολCart
Bangladesh
19 days using the app
Synctrack replied October 16, 2024

Thank you for your amazing feedback! 😊 We're thrilled to hear that the app has been so helpful for your store and that Tracy provided excellent support. If you need anything else, feel free to reach out! 🌟

August 21, 2024

I really want to tell the whole world how lucky we are to have people like Tracy, who genuinely cares about making us smile through her meticulous and well-done work. She is proof of someone truly passionate about their craft. You're the best of the best! Thank you Tracy SO VERY MUCH ! You are magic dear !

Djolie
Canada
5 days using the app
Synctrack replied August 23, 2024

Thank you so much for your heartfelt words! 🌟 We're beyond thrilled to hear how much Tracy's dedication and passion have made a difference for you with the Synctrack Order Tracking app. She truly is magic, and we're lucky to have her on our team. Your kind message will surely make her day! Thank you for sharing this, and know that we're always here to make you smile. 😊✨

July 30, 2024

Great application. And the support team helped me to customize everything I want, pretty fastly.

Azenra
France
3 months using the app
Synctrack replied August 8, 2024

🌟 Thank you for your fantastic review! We're delighted to hear that you find the Synctrack Order Tracking app great and that our support team was able to help you customize everything you wanted quickly. 😊 If you need any further assistance, we're always here to help!

August 22, 2024

Great customer service! Joy is a always there to help and the app itself works flawlessly.

Glimira Jewelry
United States
25 days using the app
Synctrack replied August 23, 2024

Thank you for the kind words! 😊 We're thrilled to hear that you're enjoying the Synctrack Order Tracking app and that Joy has been consistently helpful. We're here to ensure everything continues to run smoothly for you! 🌟

July 15, 2024

Great customer service so far. I've just started using the app, so I'll update later after I figure out how the app works.

Constant Lavida
United States
17 days using the app
Synctrack replied July 17, 2024

Thank you for your feedback on the Synctrack Order Tracking app! 🌟 We're glad to hear that you've had a great experience with our customer service so far. Take your time exploring the app, and if you have any questions or need further assistance as you figure out how it works, please feel free to reach out. We're here to help! 😊📦

October 24, 2024

Omega is the best. I have most of their apps already installed on my store . This app tracking rock. My big thanks to Tracy and the team for helping in customizing the app on my store. Very supportive and helpful team. Keep up the great work

Folmoda.com
Jordan
About 1 hour using the app
Synctrack replied October 28, 2024

Thank you for being such a loyal user of Omega apps! 🌟 We’re thrilled that the Synctrack Order Tracking app is rocking your store and that Tracy and the team could help with customization to make it just right for you! 🎉 Your support means the world to us, and we’re here whenever you need! Thanks for the encouragement—our team will keep up the great work! 💪😊

August 9, 2024

Exceptional Customer Support – Highly Recommend!

I recently installed the Synctrack Order Tracking app, and I am thoroughly impressed.

The app itself is incredibly useful, but what really stood out to me was the customer support. I had the pleasure of working with an agent named Tracy, who was not only knowledgeable but also extremely patient and helpful throughout the entire setup process.

Tracy guided me step-by-step, making sure everything was perfectly configured to meet my needs. The support I received was top-notch, and it's clear that Synctrack values their customers. I highly recommend this app to anyone looking for reliable order tracking with exceptional customer service. Thanks, Tracy!

Chest of Toys
Australia
About 2 hours using the app
Synctrack replied August 23, 2024

Thank you for your amazing review! 🌟 We're thrilled to hear that the Synctrack Order Tracking app has impressed you, and we're especially pleased that Tracy provided exceptional customer support throughout your setup process. It's great to know that everything was configured perfectly to meet your needs. Your recommendation means a lot to us, and we're always here to help if you need anything else. Thanks again for choosing Synctrack and for your kind words! 😊👏

July 26, 2024

I think this software is very good. I'm not a VIP, but their customer service and technical teams treat you like a VIP. Additionally, their customer service responses are very warm and efficient, which is rare. The efficiency in handling issues is also very fast. I highly recommend this software.

我的商店
United States
4 days using the app
Synctrack replied July 30, 2024

Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that our customer service and technical teams have made you feel like a VIP and that you're impressed with the efficiency and warmth of our support. Your recommendation is greatly appreciated!

October 13, 2024

I asked for assistance from the Live Chat and received my resolution immediately from Joy. Thank you!

LuxurLove
United States
About 23 hours using the app
Synctrack replied October 16, 2024

Thank you for your feedback! 😊 We're glad Joy could assist you quickly. If you need any more help, feel free to reach out! 🌟

June 13, 2024

I recently had the pleasure of interacting with Tracy from the Synctrack Order Tracking team, and I must say, the experience was nothing short of excellent. What stood out the most was Tracy's friendly and customer-centric approach. She not only provided the information I needed promptly but also took the time to ensure that all my questions were answered comprehensively. Tracy’s communication was clear and concise, making the entire process smooth and hassle-free.

Essentra-Shop
Netherlands
24 days using the app
Synctrack replied June 17, 2024

Thank you for sharing your wonderful experience! 😊 We're delighted to hear that Tracy provided you with excellent service and a friendly, customer-centric approach. It's great to know that she promptly provided the information you needed and answered all your questions comprehensively. Clear and concise communication is key, and we're glad Tracy made the process smooth and hassle-free for you! 🌟🙌