Synctrack Order Tracking

Synctrack Order Tracking

Reviews (213)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    204
  • 2% of ratings are 4 stars
    4
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective order tracking and exceptional customer support. They appreciate the user-friendly interface, customizable tracking page that aligns with store branding, and seamless Shopify integration. The app supports multiple couriers and offers real-time updates, enhancing customer satisfaction. Merchants also value the quick problem resolution and cost-effectiveness, noting reduced chargebacks and disputes, which protect revenue and build customer ...

December 12, 2022

O app em si é bem fácil de configurar, tem uma interface boa que combina com a loja, mas demora a atualizar as informações do rastreio.

nuvempop
Brazil
10 months using the app
Synctrack replied December 12, 2022

Olá,

Obrigado por reservar um tempo para escrever um comentário, agradeço seus comentários e lamento saber que você não teve uma experiência tão boa usando nosso aplicativo.

...
December 11, 2021

Unfortunately the app does not integrate with Australia Post, so the tracking does not update to show delivery information etc (not sure if this is a temporary or permanent issue, but seeing as 100% of my deliveries are to Australia it doesn't make sense for me to use the app). Also some other issues (e.g. "unsupported carrier" message). Support were fairly helpful, but too many issues for me to ...

Lulu Babe
Australia
3 days using the app
Synctrack replied December 12, 2021

Hello Lulu Babe,

Thanks for taking the time to let us know your issue and on behalf of the team, I'm sorry for the negative experience you had.
Regarding Australia post issue ...

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