Synctrack Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (201)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly appreciate the dedicated order tracking page that integrates directly into their stores, offering real-time updates and reducing customer inquiries. The app supports multiple courier services and allows customization of the tracking page to meet various business needs. Merchants find the interface user-friendly and efficient, especially for handling orders with multiple tracking links. Exceptional customer support is frequently highlighted, with team members like Tracy, Anna, and Rosie praised for their responsiveness and effective problem-solving skills.
Refine
-
By rating
Excellent
Thank you for the excellent feedback! We're delighted to hear you had a positive experience. If you ever need further assistance, feel free to reach out. Cheers! 🌟😊
They have a great support team with very fast response. I really like how you can customise what info to show to customers.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
This is a great app so far, no issues honestly. Their customer service reached out to make sure everything was ok. Asked me if anything needs to be changes, just feedback questions. I advised a slight issue with the mobile look and asked if they could make it more readable and they did immediately which was awesome! Thanks so much to Stella for the kind email replies and help :)
Hi Bodacious Bliss,
Thank you so much for your review. We are happy that you had a great experience with our customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Omega Team
Great app with AMAZING customer service. We use this app on all of our stores for an order tracking page so customers can see their order status by visiting our site. If you're looking for an app for this use case, look no further.
Hi Woodland Crafts,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team
This is the perfect app for tracking easy navigation and simple look. any time they will support through chat and Tracy gives the best service. She's awesome.
You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .
This is great if you would like to update your shoppers with generic info, such as "in transit" while not showing every detail. You can also hide the tracking history, so if you wish not to display locations, you can. Support is very kind and responding fast.
Yeahhhh You’re awesome 💙💚💛🧡 We will share this with our team to let them know to keep up the amazing work
Thank You so much for your words! 🙏🏻😊🙏🏻😊🙏🏻😊
Very Helpful, fast and knowledgeable service. Anna was quick to help and found everything I needed to know in mins!
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
I just installed this app on my store, but am thrilled with the customer service that I have so far received from the Omega team. The tracking interface is just superb and I like it. Keep it up guys!
Hi Eurekaonline
Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!
Kaylee - Omega Team
Best tracking app
Thank you for your review! Providing top-notch tracking capabilities is our utmost priority, and we're delighted that we've been able to meet your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure that you have the best tracking experience possible! 👍🚀
This looks beautiful and professional. I recommend this app., for sure! I am trying to figure out the whole email section though, a bit confusing especially on a Monday, LMAO.
Hi Shop On In,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work
Let us know whenever you have any questions about the app.
Best regards!
Omega Team