Synctrack Order Tracking

Synctrack Order Tracking

Reviews (206)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective order tracking system, noting it significantly enhances customer satisfaction by reducing inquiries with a self-service tracking page. The customizable page supports multiple couriers and offers real-time updates, integrating seamlessly into Shopify stores. Merchants also praise the exceptional customer service, especially applauding team members Tracy and Joy for their quick and effective support. The app is appreciated for its easy setup and user-friendly interface, making it a valuable tool for improving customer service and operational efficiency.

July 16, 2021

This is a great app so far, no issues honestly. Their customer service reached out to make sure everything was ok. Asked me if anything needs to be changes, just feedback questions. I advised a slight issue with the mobile look and asked if they could make it more readable and they did immediately which was awesome! Thanks so much to Stella for the kind email replies and help :)

Bodacious Bliss
Canada
3 months using the app
Synctrack replied July 20, 2021

Hi Bodacious Bliss,

Thank you so much for your review. We are happy that you had a great experience with our customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!

Omega Team

Edited December 22, 2021

Great app with AMAZING customer service. We use this app on all of our stores for an order tracking page so customers can see their order status by visiting our site. If you're looking for an app for this use case, look no further.

Woodland Crafts
United States
3 months using the app
Synctrack replied December 22, 2021

Hi Woodland Crafts,

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

May 27, 2022

This is the perfect app for tracking easy navigation and simple look. any time they will support through chat and Tracy gives the best service. She's awesome.

Quickee.lk
Sri Lanka
3 months using the app
Synctrack replied May 27, 2022

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

July 28, 2022

This is great if you would like to update your shoppers with generic info, such as "in transit" while not showing every detail. You can also hide the tracking history, so if you wish not to display locations, you can. Support is very kind and responding fast.

Nappies n Stuff
Australia
3 months using the app
Synctrack replied July 29, 2022

Yeahhhh You’re awesome 💙💚💛🧡 We will share this with our team to let them know to keep up the amazing work
Thank You so much for your words! 🙏🏻😊🙏🏻😊🙏🏻😊

June 21, 2023

Very Helpful, fast and knowledgeable service. Anna was quick to help and found everything I needed to know in mins!

Treat Your Needs
United States
3 months using the app
Synctrack replied June 22, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

March 10, 2022

I just installed this app on my store, but am thrilled with the customer service that I have so far received from the Omega team. The tracking interface is just superb and I like it. Keep it up guys!

Eurekaonline
Malawi
3 months using the app
Synctrack replied March 10, 2022

Hi Eurekaonline

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Kaylee - Omega Team

September 7, 2021

This looks beautiful and professional. I recommend this app., for sure! I am trying to figure out the whole email section though, a bit confusing especially on a Monday, LMAO.

Shop On In
United States
3 months using the app
Synctrack replied September 10, 2021

Hi Shop On In,

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work
Let us know whenever you have any questions about the app.
Best regards!
Omega Team

March 21, 2023

The app has been working well so far and has been doing great at updating tracking info on their dashboard for you to view. Their customer service is also excellent, and they do a great job helping you solve any issues you encounter.

LED Central
United States
3 months using the app
Synctrack replied March 22, 2023

You’re so nice 💙💚💛🧡Thanks big time for your kind words. Hope for nothing but your business’s growth 🔥🚀

Edited November 10, 2021

Just started using this app & had some problems setting up (I am not very tech savvy). Stella did an amazing job at assisting me.

Treasure Knot
Australia
3 months using the app
Synctrack replied November 10, 2021

Hello Treasure Knot!

Thank you so much for giving us such wonderful words.
Our Team here is very delighted to see your comment, especially Stella. We always would like to provide you the best service that you deserve.

Please feel free to contact us if you need our assistance!

December 6, 2021

easy understanding and use, no need to spend too much time in setting up, things just be done with in simply one click. Good apps.

PARD Technology
China
3 months using the app
Synctrack replied December 6, 2021

Hi PARD Technology,

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team