Synctrack Order Tracking

Synctrack Order Tracking

Reviews (204)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective order tracking system, noting it significantly enhances customer satisfaction by reducing inquiries with a self-service tracking page. The customizable page supports multiple couriers and offers real-time updates, integrating seamlessly into Shopify stores. Merchants also praise the exceptional customer service, especially applauding team members Tracy and Joy for their quick and effective support. The app is appreciated for its easy setup and user-friendly interface, making it a valuable tool for improving customer service and operational efficiency.

April 19, 2022

This is the first time I'm using this app and will carry on to use OMEGA service because of their amazing customer service. Thank you Tracy for her fast respond at all times. Very helpful to me. Highly recommended App!

GEON ALPS
Singapore
2 months using the app
Synctrack replied April 22, 2022

Lots of love and Thank you GEON ALPS 💙💚💛🧡 . Your review is so helpful for new apps like Order Tracking. We loved reading it and we hope you keep seeing exceptional value from the app.
Cheers from Tracy! 🥰

June 23, 2023

Rosie went above and beyond to help me set up the app on my store and ensure a seamless tracking experience for my customers. She patiently walked me through the entire process, explaining each step in detail and even sending helpful visual aids to ensure I fully understood how everything worked. Rosie's expertise and dedication were evident in her willingness to go the extra mile to assist me. With her guidance, I was able to set up a professional and user-friendly tracking page that exceeded my expectations. I am grateful for Rosie's exceptional customer service and highly recommend her to anyone in need of reliable order tracking solutions. Thank you, Rosie, for your invaluable assistance!

LAVISH BEAUTIQUE
South Africa
2 months using the app
Synctrack replied June 26, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

August 8, 2023

Anna was really friendly and helpful in answering all the questions that I have. She brings a lovely vibe that is unmatched by any customer service representative that I have talked to. She was very prompt as well meaning she was quick to find solutions for my questions. If I have any more questions, I'll definitely rely on someone like Anna knowing I'm in good hands.

Digitooth
United States
2 months using the app
Synctrack replied August 9, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

Edited October 10, 2022

We had some trouble, but Tracy from Omega's Help Center was super helpful and made it easier for me to navigate through the difficulties. Everything was made super easy and the dev team was super helpful in everything. Totally reach out to the help center if you ever need assistance, no matter who works with you, you will be attended perfectly to your needs.

HolidayEdge
United States
2 months using the app
Synctrack replied October 10, 2022

Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

September 9, 2021

This is the best tracking app for shopify ever! The customer service is the best part of it :) Special mention to Kaylee and Stella! You guys are the best. They pro-actively worked with us and I am Wow'd by the speed with which they provide us proper resolutions for all the queries. The app did not support our courier partner initially but after reaching out to them they connected with the courier partner and made it possible. Will definitely recommend the app. Keep up the good work Team <3

Happy Wagon
India
About 2 months using the app
Synctrack replied September 10, 2021

Hi Happy Wagon,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team

January 8, 2022

Totally love this app! It's easy to customize according to the store's theme and style. The customer service is extremely friendly and supportive. Thanks to Stella and Mr.Zeros for the support.

ANUSA
Finland
About 2 months using the app
Synctrack replied January 11, 2022

Hi ANUSA
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

March 24, 2022

Best customer service experience ever! Malak walked me through how to set up my email notification step by step. I'm the worst when it comes to backend configurations and she has no idea how much I appreciate her patience with me during the entire process. Great customer service is a Unicorn in today's saturated marketplace but Malak and Stella are shining stars. Thank you both!

VacationGrabs
United States
About 2 months using the app
Synctrack replied March 28, 2022

Hi VacationGrabs

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

Edited January 21, 2022

Awesome response time, Verry helpful and easy to talk to, friendly and very kind, thank you for your help.

Reliable Health
Australia
About 2 months using the app
Synctrack replied January 23, 2022

Hi Reliable Health

We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Kaylee - Omega Team

February 4, 2022

i give 5 stars because the suport, because i made the app instalation right now, and i don't no if it's good.
thanks for the suport.

goalva
Portugal
About 2 months using the app
Synctrack replied February 5, 2022

Hi goalva

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team

April 1, 2022

I started using this app a couple of days ago and its amazing. In starting I faced some problem with the app but the support team (Tracy) is very nice, they fixed the problem and answer my all other questions. Recommended app

Canadian Based
Canada
About 2 months using the app
Synctrack replied April 1, 2022

Hi Canadian Based,

Thank you for your great review. At Omega, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Tracy to give her the recognition that she deserves.
She was delighted to hear your feedback.
Please contact us if you have any questions!
Yours truly,
Kaylee - Omega Team