Synctrack Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (206)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective order tracking system, noting it significantly enhances customer satisfaction by reducing inquiries with a self-service tracking page. The customizable page supports multiple couriers and offers real-time updates, integrating seamlessly into Shopify stores. Merchants also praise the exceptional customer service, especially applauding team members Tracy and Joy for their quick and effective support. The app is appreciated for its easy setup and user-friendly interface, making it a valuable tool for improving customer service and operational efficiency.
Refine
-
By rating
It was a incredible experience with them apps & customers support it’s helps me to grow my business more so I highly recommend to everyone to use them apps
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I installed this app recently and its performing great so far, I get the notifications according to the status of shipments. Customer service is great, they respond quickly and are very helpful and kind. I would recommend this App to any business.
Hi Dixee's
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work
Let us know whenever you have any questions about the app.
Best regards!
Kaylee - Omega Team
This is the first time I'm using this app and will carry on to use OMEGA service because of their amazing customer service. Thank you Tracy for her fast respond at all times. Very helpful to me. Highly recommended App!
Lots of love and Thank you GEON ALPS 💙💚💛🧡 . Your review is so helpful for new apps like Order Tracking. We loved reading it and we hope you keep seeing exceptional value from the app.
Cheers from Tracy! 🥰
Rosie went above and beyond to help me set up the app on my store and ensure a seamless tracking experience for my customers. She patiently walked me through the entire process, explaining each step in detail and even sending helpful visual aids to ensure I fully understood how everything worked. Rosie's expertise and dedication were evident in her willingness to go the extra mile to assist me. With her guidance, I was able to set up a professional and user-friendly tracking page that exceeded my expectations. I am grateful for Rosie's exceptional customer service and highly recommend her to anyone in need of reliable order tracking solutions. Thank you, Rosie, for your invaluable assistance!
You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .
Anna was really friendly and helpful in answering all the questions that I have. She brings a lovely vibe that is unmatched by any customer service representative that I have talked to. She was very prompt as well meaning she was quick to find solutions for my questions. If I have any more questions, I'll definitely rely on someone like Anna knowing I'm in good hands.
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
We had some trouble, but Tracy from Omega's Help Center was super helpful and made it easier for me to navigate through the difficulties. Everything was made super easy and the dev team was super helpful in everything. Totally reach out to the help center if you ever need assistance, no matter who works with you, you will be attended perfectly to your needs.
Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!
This is the best tracking app for shopify ever! The customer service is the best part of it :) Special mention to Kaylee and Stella! You guys are the best. They pro-actively worked with us and I am Wow'd by the speed with which they provide us proper resolutions for all the queries. The app did not support our courier partner initially but after reaching out to them they connected with the courier partner and made it possible. Will definitely recommend the app. Keep up the good work Team <3
Hi Happy Wagon,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team
Totally love this app! It's easy to customize according to the store's theme and style. The customer service is extremely friendly and supportive. Thanks to Stella and Mr.Zeros for the support.
Hi ANUSA
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team
Best customer service experience ever! Malak walked me through how to set up my email notification step by step. I'm the worst when it comes to backend configurations and she has no idea how much I appreciate her patience with me during the entire process. Great customer service is a Unicorn in today's saturated marketplace but Malak and Stella are shining stars. Thank you both!
Hi VacationGrabs
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team
Awesome response time, Verry helpful and easy to talk to, friendly and very kind, thank you for your help.
Hi Reliable Health
We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Kaylee - Omega Team