Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its superior customer service and quick technical support. It offers seamless order tracking with real-time updates and compatibility with various couriers. The app is user-friendly, easily integrates with Shopify, and helps reduce disputes while boosting customer trust. It also allows customization and can sync past orders for up to 2 months. Merchants appreciate its cost-effectiveness and excellent customer UX/UI.

Edited May 10, 2023

Must have app for Shopify users, amazing customer care from Rosie, went above & beyond to assist me.

URBANSHAK
United Kingdom
7 days using the app
Synctrack replied May 11, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

August 5, 2021

Very easy setup! This tracking app has all the essentials. It isn't overcomplicated with unnecessary features. You don't need anything else!

Julianna Beauty
United States
6 days using the app
Synctrack replied August 9, 2021

Hi Julianna Beauty,

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Omega Team

Edited February 23, 2022

It is very useful to have an on-store page where customers can directly track their orders. It also comes with mailing features which are very useful. It's very clean and relieves a lot of confusion in clients, very happy with it. Customer support is also very kind and super fast.

TIA Trends
United States
6 days using the app
Synctrack replied February 28, 2022

Hi TIA Trends

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

July 25, 2023

Looks good so far. Quick response and assistance from Wendy in customer service as well :) I find this cheaper than my previous app so I have switched from them to save money.

Manic Muscle Labs
United Kingdom
3 days using the app
Synctrack replied July 31, 2023

Thank you for taking the time to share your thoughts with us and the rest of the community. We're ecstatic to hear you're enjoying the app. We appreciate you taking the time to provide us with feedback and reminding us why we do what we do. We wish you and your business the best of luck!
Omega - Order Tracking support team

April 5, 2022

Super easy to install. The customized page is a very nice feature. When I had a question Tracy was very helpful.

WhatNaturalsLove.com
United States
2 days using the app
Synctrack replied April 5, 2022

Wowowwww you’re so niceeee ! Thanks for your amazing review 🤗 🥰 Hope for nothing but your business’s growth 🔥🚀
Cheers from Tracy 🥰

July 12, 2022

Definitely recommend. Simple and easy to use, plus the customer service is amazing. A no-brainer to improve CX

The Pup Jet
Germany
1 day using the app
Synctrack replied July 13, 2022

Lots of love and Thank you 💙💚💛🧡 . Your review is so helpful for new apps like Order Tracking. We loved reading it and we hope you keep seeing exceptional value from the app.
Cheers from Tracy

April 25, 2022

excellent .............................................................................................

Dluxeries
United States
About 20 hours using the app
Synctrack replied April 25, 2022

🥰🥰🥰! Thank you! Our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

November 2, 2021

The Omega app is amazing. It is very useful, helps my business a lot! I enjoy using it a lot! It's so awesome!

Echoine
Hong Kong SAR
About 16 hours using the app
Synctrack replied November 7, 2021

Hi Echoine,

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

February 1, 2023

I have had a great experience with this app so far. Support has quickly assisted with providing customization to the app to better fit our website. Highly recommended!

Avanquil
United States
About 8 hours using the app
Synctrack replied February 1, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

March 22, 2022

This app is really good. loved the interface. the support team is really friendly. and this app is cheap compared to others.

zunuxy
United States
About 5 hours using the app
Synctrack replied March 23, 2022

Hi zunuxy,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!

Kaylee - Omega Team