Synctrack Order Tracking

Synctrack Order Tracking

Reviews (204)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective order tracking system, noting it significantly enhances customer satisfaction by reducing inquiries with a self-service tracking page. The customizable page supports multiple couriers and offers real-time updates, integrating seamlessly into Shopify stores. Merchants also praise the exceptional customer service, especially applauding team members Tracy and Joy for their quick and effective support. The app is appreciated for its easy setup and user-friendly interface, making it a valuable tool for improving customer service and operational efficiency.

July 12, 2022

Definitely recommend. Simple and easy to use, plus the customer service is amazing. A no-brainer to improve CX

The Pup Jet
Germany
1 day using the app
Synctrack replied July 13, 2022

Lots of love and Thank you 💙💚💛🧡 . Your review is so helpful for new apps like Order Tracking. We loved reading it and we hope you keep seeing exceptional value from the app.
Cheers from Tracy

April 25, 2022

excellent .............................................................................................

Dluxeries
United States
About 20 hours using the app
Synctrack replied April 25, 2022

🥰🥰🥰! Thank you! Our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

November 2, 2021

The Omega app is amazing. It is very useful, helps my business a lot! I enjoy using it a lot! It's so awesome!

Echoine
Hong Kong SAR
About 16 hours using the app
Synctrack replied November 7, 2021

Hi Echoine,

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

February 1, 2023

I have had a great experience with this app so far. Support has quickly assisted with providing customization to the app to better fit our website. Highly recommended!

Avanquil
United States
About 8 hours using the app
Synctrack replied February 1, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

March 22, 2022

This app is really good. loved the interface. the support team is really friendly. and this app is cheap compared to others.

zunuxy
United States
About 5 hours using the app
Synctrack replied March 23, 2022

Hi zunuxy,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!

Kaylee - Omega Team

September 27, 2021

We have just installed the app and it seems we selected the right app. Had some issue with installation and Stella from support was really prompt to resolve it. We hope the app would be helpful for all our tracking needs.

KheenKhaab®-Designer Studio
India
About 3 hours using the app
Synctrack replied September 27, 2021

Hi KheenKhaab®-Designer Studio,

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Omega Team

April 12, 2023

Just started using this to replace Shopify email notifications and our courier aggregator's tracking - was simple to to set up - and the responsive siupport team helped me fix some issued caused by our courier app. Great app - would recommend,.

Siesta o'Clock
India
About 2 hours using the app
Synctrack replied April 14, 2023

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻

July 27, 2022

The customer services is fast and very charismatic. Tracy and Kaylee helped me setup and navigate through the tracking page setup, big thanks to them!

AnnLian
United States
About 2 hours using the app
Synctrack replied July 28, 2022

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

March 7, 2023

I've just downloaded and installed this app, and had a few questions. Rosie dealt with all my questions with exceptional attention to detail. I can't recommend her enough. The app is looking very promising!

Craftamo
United States
About 2 hours using the app
Synctrack replied March 7, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

October 30, 2023

The app offers excellent value for money, and the customer service experience with OMEGA is exceptional. Anna, the representative, was incredibly patient and guided me through the entire process step by step when I didn't know anything. Highly recommended.

Soto Studios
United States
About 1 hour using the app
Synctrack replied November 1, 2023

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!