Omega ‑ Order Tracking

Omega ‑ Order Tracking

by Omega

Order Lookup, Track Order Shipping Status, Tracking Page

4.8 of 5 stars(23 reviews)

Custom Branded Tracking Page

Drive customers’ traffic to your shop and help them look up order status with a wonderfully customized tracking page.

Timely Shipping Notification

Be proactive in customer queries about package status by automatically sending updates via custom email, SMS, and WhatsApp

Comprehensive Analytics

Make data-driven decisions based on comprehensive reports to manage your shipping performance, customer feedback, and satisfaction.


About Omega ‑ Order Tracking

What Order Tracking can do

Order Tracking automatically helps you answer customers’ questions concerning “where is my order?” by collecting track & trace services of nearly 300 couriers around the world on one single tracking page. Our ultimate goals are to assist you in post-purchase experience to customers by providing timely notification, proactively reducing mundane supports, and managing shipment performance.

Customized tracking page

Let you embed a fully customizable tracking page on your store so you can make changes in tracking status, progress bar, map, etc by yourself. With the Advanced Theme option, you can polish your tracking page to get more impressions from customers by adding product marketing banners or assets.

Order lookup and monitor shipment status in one place

Experience seamless order lookup in one dashboard and update shipment status to customers via email, SMS, or WhatsApp. Moreover, you can design notifications or messages to deliver a consistent experience to your customers, which boosts their retention and satisfaction with your service.

Monitor your shipment performance with comprehensive analytics

Provide detailed reports about the shipping performance, ranging from order volume to courier’s efficiency. So you can manage how well your tracking page works.

What else can I do with Order Tracking?

  • Synchronize and update the status of your orders in real-time
  • Automatically detect delivery couriers by tracking numbers, but you also can change manually.
  • Hide/replace your undesired locations and couriers on the tracking page.
  • Boost your sales by setting up Product Recommendations on the tracking page.
  • Cultivate relationships with your customers and collect their valuable feedback by Ask for Review directly from the tracking page.
  • Quickly evaluate your customer loyalty with the Net Promoter Score report.
  • Emphasize your brand credibility and amazing quality of service by Displaying previous reviews on the tracking page.
  • Serve your customers around the world with the Google Translate extension to translate your tracking page into target languages.
  • Notify orders status to you and support when needed via various channels (i.e. email, SMS, Zapier, Slack, and Telegram).

Integrates with

  • Zapier,
  • Twilio

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

Starter

Free

  • 150 shipments
  • Banded tracking page
  • Marketing assets
  • Product recommendation
  • Review
  • Hide undesired locations
  • Email, SMS, Chat
  • Analytics

Basic

$7.99/month

or $6.39/month billed at $76.70 once per year

  • 600 shipments
  • All Starter features +
  • Priority Support

Professional

$14.99/month

or $11.99/month billed at $143.90 once per year

  • 3000 shipments
  • All Basic Features +
  • Early access to new features

Enterprise

$34.99/month

or $27.99/month billed at $335.90 once per year

  • Unlimited shipments
  • All Professional features +
  • Customization

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    96% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    4% of ratings are 1 stars

Most recent reviews

Moonbow Shells

This app has great value. Even better, the customer support is superb, any questions I had was were answered almost immediately!

Developer reply

October 6, 2021

Hi Moonbow Shells,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!

Best regards,
Omega Team

FOREVER

Good application although it is not completely finalized. The customer support and technical team are very responsive. I asked to make some changes and the technical team made them very quickly.
I am really satisfied.

Developer reply

October 4, 2021

Hi FOREVER,
Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Omega Team

BEAUTY AND INFINITY

This app is good. If you want shipping branding of your own with own branded email notification to your clients with wonderful reporting then this app has is all and it is for free on top of that. The customer service is wonderful. I highly recommend it.

Developer reply

October 4, 2021

Hi BEAUTY AND INFINITY,

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team