Synctrack Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (213)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective order tracking and exceptional customer support. They appreciate the user-friendly interface, customizable tracking page that aligns with store branding, and seamless Shopify integration. The app supports multiple couriers and offers real-time updates, enhancing customer satisfaction. Merchants also value the quick problem resolution and cost-effectiveness, noting reduced chargebacks and disputes, which protect revenue and build customer trust.
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Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that our app didn’t meet your expectations and understand how important it is for you to have delivery status updates transmitted to Shopify. However, our app is designed specifically to display a tracking page on your store for your customers and to show order tracking statuses within our app. It’s not intended to sync delivery statuses to the Shopify Admin.
While this feature is not currently part of our app’s scope, we truly appreciate your suggestion and will pass it along to our development team to check further. We’re always looking for ways to improve and provide the best experience for our users.
If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out to our support team. We value your input and hope to have the opportunity to better serve you in the future.
Best regards,
Kaylee from Synctrack team
5+ Stars!! Brilliant support!! I am so happy that I added this tracking app...PayPal are now taking me seriously and this is a game changer for my business. Paypal have now released the funds they had on hold. Thank you for this amazing and easy to install app.
Wow, thank you so much for the glowing review! 😊 We're thrilled to hear that the Synctrack Order Tracking app has made such a positive impact on your business! 🚀 It's fantastic that PayPal is now taking you seriously and releasing those funds. We're so happy to have played a part in that! 🎉 If you ever need any help, don’t hesitate to reach out. Thanks again for your support! 🙌📦
Really happy with this app for tracking orders. Very good customer service and reactive to respond any bugs or problems. Thank you very much
Thank you for your wonderful feedback! 😊 We're thrilled to hear that you're happy with the Synctrack Order Tracking app and that our customer service has been responsive and helpful. 🚀 If you ever need further assistance, don’t hesitate to reach out. We’re always here for you! 💙✨
thanks so Samuel, i did not knew about this tool
Samuel explained it quite well, and i'm convinced that i am in need for this tool
this is will make easier for my customer which will increase my sales.
😊 It’s awesome to hear that Samuel’s explanation helped you understand the value of the tool. 🎉 Making things easier for your customers is always a great move, and if it boosts your sales, that’s even better! 🚀
If you ever need further assistance or have more questions, feel free to reach out. Wishing you all the success with your business! 🌟✨
truly its very good app for your store and it really helped me a lot and the service was too damn good and specially the person Tracy her way to help me set it up and explanations of the use was splendid
Thank you for your amazing feedback! 😊 We're thrilled to hear that the app has been so helpful for your store and that Tracy provided excellent support. If you need anything else, feel free to reach out! 🌟
perfect Customer service!!!!!!!
Thank you so much for your kind words! 😊 We're thrilled to hear you had a perfect experience with our customer service for the Synctrack Order Tracking app. If you need anything else, feel free to reach out anytime! 💬🌟
Great app. Great service
Thank you for the wonderful review of the Synctrack Order Tracking app! 🌟 We're so glad to hear that you're enjoying the app and that you're satisfied with our service. 😊 If you need any further assistance or have questions, don't hesitate to reach out. We're here to help! 👍
Customer Support was phenomenal! Got me sorted out super quickly with tracking page and PayPal policy compliance. Tracy was very helpful!
We're thrilled to hear that our customer support was phenomenal and that Tracy could assist you so effectively with the tracking page and PayPal policy compliance! 😊 Your satisfaction is our top priority, and it's wonderful to know we could help you swiftly.
If you ever need further assistance, please don't hesitate to reach out. We're always here to support you! 🙌💙
Omega is the best. I have most of their apps already installed on my store . This app tracking rock. My big thanks to Tracy and the team for helping in customizing the app on my store. Very supportive and helpful team. Keep up the great work
Thank you for being such a loyal user of Omega apps! 🌟 We’re thrilled that the Synctrack Order Tracking app is rocking your store and that Tracy and the team could help with customization to make it just right for you! 🎉 Your support means the world to us, and we’re here whenever you need! Thanks for the encouragement—our team will keep up the great work! 💪😊
good customer service
We're delighted to hear that you had a positive experience with our customer service! 😊 If you ever need any assistance, we're always here to help.
Thanks for your support! 🙌💙