Synctrack AI Order Tracking

Synctrack AI Order Tracking

Reviews (70)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing business operations, particularly with PayPal compliance and faster fund releases. It improves customer satisfaction by providing a seamless tracking experience, reducing inquiries about order statuses. The app supports multiple couriers, offers customizable tracking pages, and integrates smoothly with Shopify. Merchants praise the responsive and professional customer support team for their assistance with setup and technical issues.

December 31, 2025

Best, I have been using this sync the beginning and will continue to support them. Tra My was fantastic and efficient! Thank you again.

Dem Canvas
United States
Over 2 years using the app
Trakow replied January 4, 2026

That’s wonderful to hear — thank you for your continued support! 😊
We’re really happy to know that Synctrack AI Order Tracking app has been reliable for you from the very beginning and that you plan to keep using it. Long-term trust like this means a lot to our team.

A big thank-you as well for the shout-out to Tra My — her efficiency and dedication truly make a difference 💙 We appreciate you choosing Synctrack AI Order Tracking app and supporting us along the way! 🚀

December 10, 2025

tracy is a amazing helper and she guided me to setup the entire app

HALO
United States
About 4 hours using the app
Trakow replied January 23, 2026

Thank you so much for your feedback 😊
We’re really happy to hear that Tracy guided you through setting up the entire Synctrack AI Order Tracking app and provided such amazing help. Making sure merchants feel confident and fully supported during setup is something we truly care about 📦✨

Your kind words mean a lot to Tracy and our whole team. If you ever need further assistance or want to explore more features of Synctrack AI Order Tracking app, please feel free to reach out anytime. We’re always here to help 🚀💙

December 26, 2025

harika bir uygulma mağzama güven veriyor iyiki bu uygulama var

Simply shopping
Türkiye
10 days using the app
Trakow replied December 27, 2025

Bu güzel yorum için çok teşekkür ederiz! 😊
Synctrack AI Order Tracking app’in mağazanıza güven verdiğini duymak bizi gerçekten çok mutlu etti. Sipariş takibini daha net ve profesyonel hale getirmek için geliştirdiğimiz bu uygulamanın işinize değer katması bizim için çok önemli.

Synctrack AI Order Tracking app’i tercih ettiğiniz için teşekkür ederiz. Mağazanız için güven veren bir deneyim sunmaya devam edeceğiz 🚀💙

December 28, 2025

Very helpful with set up

Donata Skinfood
United States
About 1 hour using the app
Trakow replied December 29, 2025

Thank you for your feedback! 😊
We’re glad to hear that Synctrack AI Order Tracking app was helpful during setup and made it easier for you to get started. A smooth onboarding experience is really important to us, so it’s great to know it worked well for you.

Thanks for choosing Synctrack AI Order Tracking app — we’re happy to support your order tracking needs! 🚀💙

December 3, 2025

Great service! Fast and professional

The Pet Hero
Netherlands
About 1 hour using the app
Trakow replied December 4, 2025

😊 Thank you so much for your feedback! We’re really happy to hear that you experienced great, fast, and professional service while using Synctrack AI Order Tracking app. Your support truly means a lot to us, and we’ll keep improving the app to make order tracking, notifications, and customer updates even smoother and more reliable for your store. Thanks again for choosing our app! 🚀💛

January 17, 2026

I just installed the app, the installation went really well, and I'm currently exploring the app, which is well designed.

UNSEN
Canada
25 minutes using the app
Trakow replied January 23, 2026

Thank you so much for sharing your first impression 😊
We’re really happy to hear that the installation of Synctrack AI Order Tracking app went smoothly and that you’re enjoying exploring the well designed interface so far. We aim to make everything intuitive and easy to use right from the start, so your feedback truly means a lot to us ✨📦

If you have any questions while discovering more features or need support with Synctrack AI Order Tracking app, please feel free to reach out anytime. We’re always here and happy to help 🚀💙

December 12, 2025

Smooth app and eficient, recomment it

Herby
Romania
23 minutes using the app
Trakow replied December 15, 2025

😊 Thank you so much for your feedback! We’re really glad to hear that you find Synctrack AI Order Tracking app smooth and efficient, and we truly appreciate your recommendation 💛 Your support means a lot to us, and we’ll keep improving the app to make order tracking even more reliable, clear, and easy for your store operations. Thanks again for choosing our app! 🚀

February 3, 2025

Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.

Kennzeichen.Express
Germany
17 days using the app
Trakow replied February 4, 2025

Hi there,

Thank you for taking the time to share your feedback. We’re sorry to hear that our app didn’t meet your expectations and understand how important it is for you to have delivery status updates transmitted to Shopify. However, our app is designed specifically to display a tracking page on your store for your customers and to show order tracking statuses within our app. It’s not intended to sync delivery statuses to the Shopify Admin.

While this feature is not currently part of our app’s scope, we truly appreciate your suggestion and will pass it along to our development team to check further. We’re always looking for ways to improve and provide the best experience for our users.

If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out to our support team. We value your input and hope to have the opportunity to better serve you in the future.

Best regards,
Kaylee from Synctrack team

February 4, 2025

5+ Stars!! Brilliant support!! I am so happy that I added this tracking app...PayPal are now taking me seriously and this is a game changer for my business. Paypal have now released the funds they had on hold. Thank you for this amazing and easy to install app.

SnugFit™ Travel Pillow
Australia
10 days using the app
Trakow replied February 6, 2025

Wow, thank you so much for the glowing review! 😊 We're thrilled to hear that the Synctrack Order Tracking app has made such a positive impact on your business! 🚀 It's fantastic that PayPal is now taking you seriously and releasing those funds. We're so happy to have played a part in that! 🎉 If you ever need any help, don’t hesitate to reach out. Thanks again for your support! 🙌📦

December 16, 2022

Best app and support. They include many integrations and easy to use. This app has helped our customers to track orders accurately.

Andamen
India
11 months using the app
Trakow replied December 16, 2022

Hi, it’s great to hear that you had a positive experience with the Omega Order Tracking app. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. 💗💗💗