Synctrack Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (206)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective order tracking system, noting it significantly enhances customer satisfaction by reducing inquiries with a self-service tracking page. The customizable page supports multiple couriers and offers real-time updates, integrating seamlessly into Shopify stores. Merchants also praise the exceptional customer service, especially applauding team members Tracy and Joy for their quick and effective support. The app is appreciated for its easy setup and user-friendly interface, making it a valuable tool for improving customer service and operational efficiency.
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The app is extremely useful and easy to use, can be customized according to each store, can add notifications in the tracking page,
loads fast and clear,
Enthusiastic support, edit as you like
One word: Great
The support provided is Great. I was particularly happy talking to Anna who understood my issue quick and was also quick to resolve it. She not only helped me with the query, but also gave tips on how to avoid similar issue in the future. The app is great too but what makes it awesome is the kind of support you get. Thank you Omega.
Hi easybuy.co.in,
Thank you for taking the time to provide a rating and your compliment to Anna!
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.
Hope your day is as awesome as you!
Kaylee - Omega Team
For me the best tracking app to date. Customer service is amazing and responds quickly. App has many options that are unique giving you flexibility and increasing customer satisfaction. Additionally, you can work on custom changes that their team can do without the problem.
Hi Alwayshe™️,
Thank you for sharing your experience with Omega. We’re so glad to hear that our app was easy and intuitive for you.
We’ve been working hard on improving the user experience of the app and we hope this has been reflected in your experience. Our team is always trying to make sure users have a great time using our product, so we are happy to know that’s what happened for you!
Feel free to contact us if you have any questions!
Have a great day!
Kaylee - Omega team
This app is good. If you want shipping branding of your own with own branded email notification to your clients with wonderful reporting then this app has is all and it is for free on top of that. The customer service is wonderful. I highly recommend it.
Hi BEAUTY AND INFINITY,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team
First time i used tracking software this apps is very good with best help assistance system. best apps
Hearing the positive feedback from you made our day! 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀
This app is easy to set up and understand, customer service is highly responsive, polite, and helpful, the perfect choice for small and big business owners. We're looking forward to using this app long-term!
Hi Cara Valley,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a wonderful review!
Feel free to contact our customer service team if you have any questions at all via live chat or email. We’re very grateful for customers like you and hope you stick with us for years to come!
Thanks again!
Kaylee - Omega team
This app delivers 100% of what it says it does. Integration with my Shopify account was piece of cake. I had a query and the support got back to me the following day. The real-time tracking works like a Swiss watch and all this for free!!! I am very grateful to the owner behind this app. I just started my online shop, and I am overwhelmed with the paid apps I have to install to run it successfully! Many thanks Omega!
I have just run into a small issue with Omega, and they have been fantastic about sorting it out. Higly recommend them, and again thank you to both Anna and Dat for your service.
Hi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service support and app as 5 Star as we strive to provide just that for all our customers. We appreciate your time to leave such kind words!
Just started trying the app and loving it so far. The customer support agents are so helpful, immediately replies, and they solve the initial hiccups. They even adjusted the look and feel of the app in live page as I wanted it to be.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega - Order Tracking app. We look forward to serving you for many years to come!
Works absolutely fine. Have had great experience with few months of use as of yet. The customer service is flawless too: a major plus.
Wow, we were blown away by your positive and lovely words, we really appreciate the time you took to write such an amazing review!