Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless order tracking, user-friendly interface, and excellent value. The setup process is smooth, and the support team is praised for their professionalism and quick response time. The customizable tracking page enhances customer experience and has helped reduce dispute rates. The app's ability to integrate with other apps like Synctrack and Avada is appreciated, and it's considered cost-effective compared to other tracking apps. It's a reliable tool that can enhance the professional look of a store and improve customer experience.

January 13, 2022

The app is too easy do install and configure. I think it will help me, and I'll use this for a long time.

Estilovoce
Brazil
6 months using the app
Omega replied January 13, 2022

Hi Estilovoce
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

February 15, 2023

totally cool. I think it will add real value to the customer experience.
Kudos to Joel Williams for telling me about it.

Purple Onion Box
Canada
4 months using the app
Omega replied February 15, 2023

Hi! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

January 9, 2023

very recommend! I'm happy with this apps. Support is helpful, easy to use. Got good support from them

Customizeaf™
United States
5 months using the app
Omega replied January 9, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

Edited July 28, 2022

Após contato com a equipe técnica, o App voltou a funcionar. Agradecimentos especiais a Tracy, Diego e a todo time envolvido.

iBonni Innovation Store
Brazil
6 months using the app
Omega replied May 12, 2022

Incrível! 😱 Fiquei tão feliz quando Shopify enviou uma notificação de seu feedback sobre nosso aplicativo. Muito obrigado por tomar o tempo para deixar uma excelente classificação.
Amor de Tracy

January 21, 2022

Very good and easy to use app, with a beautiful tracking page and many useful features that are easy to set up

Ashour Shoes
Italy
6 months using the app
Omega replied January 23, 2022

Hi Ashour Shoes

Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

August 4, 2022

Had a question about the app & support replied to me straight away. Tracy was very helpful & a pleasure to speak to.

Flora By Millie
Australia
5 months using the app
Omega replied August 5, 2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
_Cheers from Tracy_

Edited May 10, 2023

Must have app for Shopify users, amazing customer care from Rosie, went above & beyond to assist me.

URBANSHAK
United Kingdom
7 days using the app
Omega replied May 11, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

January 18, 2022

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eyrad
Jordan
5 months using the app
Omega replied January 18, 2022

Hi eyrad,

Thank you so much for your 5-star review! If there is anything else we can do better to assist you, please feel free to let us know.
Thank you again for your support and have a nice day!
Best regards,
Kaylee - Omega Team

November 6, 2021

the app is great, helps with order sorting, but needs some tweaking, i flagged the issues to emma who was very supportive ,.

Cayron Travel
United Kingdom
5 months using the app
Omega replied November 7, 2021

Hello Cayron Travel!

Thank you so much for giving us such wonderful words.
Our Team here is very delighted to see your comment, especially Emma. We always would like to provide you the best service that you deserve.

Please feel free to contact us if you need our assistance!

October 25, 2021

Omega-Order Tracking has been nothing short of amazing. I have used quite a few other tracking apps before and while they served their purpose I honestly wasn’t impressed. I appreciate the simplicity yet usefulness of this app. The tracking page integrates perfectly with my shop and it was super easy to do. They have two options one being just the area to type in the tracking and order information to search and a more advanced option where you can even show your collections and customers can click to shop from there. I was able to be a part of a usar campaign they are doing which involved a 60 min call on how their app is doing and how they can improve and it was great! I appreciate the fact that they want to know what us as the merchant want and need in ours stores versus just guessing. Within a day they had already integrated some of the things we talked about. I am beyond pleased and grateful to have found this app. It is a MUST have in your store. the price I comparison with others is a no brainer. Quality no brainer. Customer service, no brainer. All in all a no brainer. :). Looking forward to all the new things they are implementing

Little Gents Closet
United States
5 months using the app
Omega replied October 26, 2021

Hi Little Gents Closet,

Thank you so much for spending your time leaving us such wonderful words. We understand that you have many options in the marketplace, and are pleased that you have made our app your premier choice for using. We always want to help you as much as we can.
Please let us know if you need any further assistance from us.
Thank you again for your comment and have a great day!

Best regards,
Omega Team