Reviews (71)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
February 10, 2022

very fast and quality customeer support
they make the adjastament in short time with good quality!!!

mozabrick.co.uk
United Kingdom
16 days using the app
Trakow replied February 10, 2022

Hi mozabrick.co.uk

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of ...

Edited December 31, 2021

Been looking for a tracking app for awhile. Omega is just spot on! Great and fast support, and also very generous 150 tracking quota on free plan! I recommend this app strongly!

Reyrr Athletics
Sweden
16 days using the app
Trakow replied December 31, 2021

Hi Reyrr Athletics,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of ...

Edited December 22, 2021

Fast customer support (Stella) and the functionalities are about the same as other tracking apps. This app also allows access to all my team members at 1 price, not charged by user count.

Super Kitty Cats
Singapore
13 days using the app
Trakow replied December 22, 2021

Hi Super Kitty Cats,

Thank you for taking the time to provide a rating and your compliment to Stella!
Your opinion is valued greatly and it helps us maintain an excellent ...

June 10, 2021

The app is extremely useful and easy to use, can be customized according to each store, can add notifications in the tracking page,
loads fast and clear,
Enthusiastic support, edit as you like
One word: Great

CUSTOMA2Z
Vietnam
13 days using the app
January 14, 2022

Malak is amazing ! She helped me to solve my problems with app and between Gmail and them app ! She is soo kind, polite and ready to help and she is soo friendly ! I am more then satisfied with her and her support ! I highly recomend ! They have amazing support service !

Stevvex
United States
9 days using the app
Trakow replied January 16, 2022

Hi Stevvex,

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Feel free to contact our customer service ...

September 9, 2021

This is the best tracking app for shopify ever! The customer service is the best part of it :) Special mention to Kaylee and Stella! You guys are the best. They pro-actively worked with us and I am Wow'd by the speed with which they provide us proper resolutions for all the queries. The app did not support our courier partner initially but after reaching out to them they connected with the ...

Happy Wagon
India
8 days using the app
Trakow replied September 10, 2021

Hi Happy Wagon,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. ...

April 10, 2024

When I first downloaded the app it was working perfectly.
I had an issue with the app's code showing on the website, the developers fixed it ASAP.

YlvaCo
United States
8 days using the app
Trakow replied April 13, 2024

We're glad to hear that our developers were able to swiftly address the issue with the app's code appearing on your website! 😊 At Omega Order Tracking Upsell, we're committed ...

May 11, 2021

This app is very good and light. It is very simple to use and enthusiastic support team. I recommend this app.

Mean BLVD
United States
7 days using the app
Edited May 10, 2023

Must have app for Shopify users, amazing customer care from Rosie, went above & beyond to assist me.

URBANSHAK
United Kingdom
7 days using the app
Trakow replied May 11, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻 ...

July 4, 2022

Eine sehr sehr gute App für das Tracking . man kann alles individualisieren wie man es möchte und der Support ist sehr engagiert gerade Stacey hat immer schnell geantwortet und einem geholfen topp App möchte man nicht mehr ohne sein haha

Comfie Clouds
Germany
7 days using the app
Trakow replied July 5, 2022

Yeahhhh Du bist großartig 💙💚💛🧡 Wir werden dies mit unserem Team teilen, um sie wissen zu lassen, dass sie mit der großartigen Arbeit fortfahren können
Vielen Dank für Ihre ...