Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless tracking, user-friendly interface, and customizable tracking page. It supports numerous shipping services and provides detailed tracking updates. The customer service is exceptional, with several representatives receiving special mentions. The app is cost-effective and includes features like email notifications and manual order status changes. It has helped reduce dispute rates and improve customer experience, thereby boosting customer trust and satisfaction.

October 28, 2022

Very nice app. Special want to say thank you to Anna for helping me out! She is the perfect person for this and she will defenitly help you out

Malonin
Switzerland
4 months using the app
Omega replied October 30, 2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

February 15, 2023

totally cool. I think it will add real value to the customer experience.
Kudos to Joel Williams for telling me about it.

Purple Onion Box
Canada
4 months using the app
Omega replied February 15, 2023

Hi! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

March 7, 2023

I've just downloaded and installed this app, and had a few questions. Rosie dealt with all my questions with exceptional attention to detail. I can't recommend her enough. The app is looking very promising!

Craftamo
United States
About 2 hours using the app
Omega replied March 7, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

July 3, 2023

Good service and help by Rosie! Like the way she works. ALs the app is very good and helps customers.

Sleeko
Netherlands
About 20 hours using the app
Omega replied July 4, 2023

Hearing the positive feedback from you made my day 💙💚💛🧡 Hope for nothing but your business’s growth 🔥🚀

February 8, 2023

Just started trying the app and loving it so far. The customer support agents are so helpful, immediately replies, and they solve the initial hiccups. They even adjusted the look and feel of the app in live page as I wanted it to be.

Kitchenile
India
About 24 hours using the app
Omega replied February 9, 2023

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega - Order Tracking app. We look forward to serving you for many years to come!

Edited May 10, 2023

Must have app for Shopify users, amazing customer care from Rosie, went above & beyond to assist me.

URBANSHAK
United Kingdom
7 days using the app
Omega replied May 11, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

August 29, 2023

Great Customer support, Also great tracking app The support team helped me customize the tracking page.

Blazing Sabers
United States
About 5 hours using the app
Omega replied August 31, 2023

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega - Order Tracking
app. We look forward to serving you for many years to come!

February 2, 2023

Tracy and agent with Omega was very Helpful and pleasant to work with. 10/10. i was trying to figure out Track and trace feature.

The YouStore
Ireland
5 months using the app
Omega replied February 2, 2023

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega - Order Tracking app. We look forward to serving you for many years to come!

April 24, 2023

Highly recommended.
Well organized and easy to use for customer.
Shopify newbies def should use this app

ストアール | StoR
Japan
4 months using the app
Omega replied April 24, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

September 28, 2023

nice customer service! quick response!

Redragonshop
United States
Omega replied September 29, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.