Synctrack Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Branded order tracking page to track orders easily. Reduce WISMO tickets. Ask & display reviews.
Synctrack Order Tracking from Omega is your key to cost-effective post-purchase excellence. Synctrack accurately tracks orders (especially China couriers like Yanwen, Yunexpress), and manages multiple orders in one spot. Elevate your brand with a custom order tracking page and delivery estimated delivery date/ETA. Keep customers engaged with email & SMS updates, and boost sales through strategic marketing assets.
- Order tracking page with brand asset for consistent & professional feel.
- Track orders in real time to keep your customers informed.
- Estimated delivery dates (EDD), ETA to improve customer satisfaction
- Filter unwanted keywords on order tracking page
- Automate courier matching for seamless tracking experiences
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Zapier
- Twilio
- Avada
- Pagefly
- USPS, UPS, DHL, YunExpress,...
Categories
Notifications
Labels and packaging
Pricing
STARTER
Free
- 35 shipments per month
- 400+ couriers (DHL, USPS, UPS, 4PX...)
- Branded tracking page
- Email notifications by shipment status
- Google translation
- Live chat support 24/7
BASIC
$9.99 / month
or $95.90/year and save 20%
Boost sales with upsells, priority support & analytics for smarter shipping | SMS from $0.02 (US), varies by country.
- 600 shipments per month
- All features in Starter, plus
- SMS notifications ($1 FREE bonus)
- Product upsell
- Order tracking analytics dashboard
- Custom shipment status
- CSV export
- Live chat support 24/7
PROFESSIONAL
$34.99 / month
or $335.90/year and save 20%
Optimize with delivery estimates, advanced translations & courier mapping | SMS from $0.02 (US), varies by country.
- 3000 shipments per month
- All features in Basic, plus
- SMS notifications ($2 FREE bonus)
- Estimated delivery date
- Hide/replace shipping location and words
- Courier mapping
- Custom carrier integration
- Live chat support 24/7
ENTERPRISE
$99.99 / month
or $959.99/year and save 20%
Get premium support, custom domains & deep analytics for full control | SMS from $0.02 (US), varies by country.
- 10000 shipments per month
- All features in Professional, plus
- SMS notifications ($3 FREE bonus)
- Custom tracking domain
- Custom analytics
- Dedicated onboarding
- VIP Live chat support 24/7
- Priority feature requests
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (213)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective order tracking and exceptional customer support. They appreciate the user-friendly interface, customizable tracking page that aligns with store branding, and seamless Shopify integration. The app supports multiple couriers and offers real-time updates, enhancing customer satisfaction. Merchants also value the quick problem resolution and cost-effectiveness, noting reduced chargebacks and disputes, which protect revenue and build customer trust.
5+ Stars!! Brilliant support!! I am so happy that I added this tracking app...PayPal are now taking me seriously and this is a game changer for my business. Paypal have now released the funds they had on hold. Thank you for this amazing and easy to install app.
Wow, thank you so much for the glowing review! 😊 We're thrilled to hear that the Synctrack Order Tracking app has made such a positive impact on your business! 🚀 It's fantastic that PayPal is now taking you seriously and releasing those funds. We're so happy to have played a part in that! 🎉 If you ever need any help, don’t hesitate to reach out. Thanks again for your support! 🙌📦
Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that our app didn’t meet your expectations and understand how important it is for you to have delivery status updates transmitted to Shopify. However, our app is designed specifically to display a tracking page on your store for your customers and to show order tracking statuses within our app. It’s not intended to sync delivery statuses to the Shopify Admin.
While this feature is not currently part of our app’s scope, we truly appreciate your suggestion and will pass it along to our development team to check further. We’re always looking for ways to improve and provide the best experience for our users.
If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out to our support team. We value your input and hope to have the opportunity to better serve you in the future.
Best regards,
Kaylee from Synctrack team
Really happy with this app for tracking orders. Very good customer service and reactive to respond any bugs or problems. Thank you very much
Thank you for your wonderful feedback! 😊 We're thrilled to hear that you're happy with the Synctrack Order Tracking app and that our customer service has been responsive and helpful. 🚀 If you ever need further assistance, don’t hesitate to reach out. We’re always here for you! 💙✨
Support
App support provided by Synctrack.
Resources
Launched
March 2, 2021
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, products, orders, Online Store
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View customers
Customer data
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View products
Inventory, products, or collections
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View orders
All order details for the last 60 days
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View your Online Store
Theme
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View other data
Locations or Payment Terms
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