Reviews (2,499)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, including customizable pop-ups that enhance customer engagement and sales. The app is praised for its user-friendly interface and comprehensive features. Exceptional customer support, particularly from team members like Prateek, Rissa, Lou, and Jane, is frequently highlighted for responsiveness and helpfulness. Additionally, the app offers valuable educational resources and is noted for providing good value for money, accommodating various budgets.

August 18, 2021

I used this app to replace a previous app which I used for pop-up discounts. The best decision I ever made! They have a support staff available to help you and guide you through any difficulties you have which is immensely helpful. Not to mention the app itself has sooo many features which is easy to use and navigate. Support staff (Rosy) helped me add and improve my marketing which I would not have figured out on my own. I am using the free plan is it one of the best apps I have used on Shopify, I believe this is the first app any small business NEEDS for their Shopify! highly recommend!

Sugar Lily
New Zealand
8 months using the app
January 31, 2021

Perfect for what we needed! Ann was incredibly helpful and went went above and beyond in assisting with set up. Would recommend to all!

Peached
Australia
8 months using the app
June 7, 2022

This software is very functional, and the customer service is very attentive and considerate. I strongly recommend it!

Sakuchi
Singapore
8 months using the app
November 21, 2022

This is a great app with great support, I highly recommend Upsell. very user friendly and i appreciate the live support

The Okie Brand
United States
8 months using the app
September 19, 2022

Amazing support from Rosy today. Been using the app for over 2 months everything is working well and customer support is superb! Recommend!

Tom's Project
Australia
8 months using the app
March 4, 2022

This is a very slick app. I tried others, but they only offered discount codes and I needed a FREE shipping option. I needed something to better a 75% cart abandonment rate. Samantha helped me a lot to set up my FREE Shipping pop-up window and was very responsive. I will be tracking my conversations rate starting today...This is a game changer!

Bullhideusa
United States
8 months using the app
October 21, 2022

So far this app is Great! Customer support is absolutely amazing! I was quickly helped with tips and assistance on how to set up my email marketing and pop up! This app is a game changer!

Limitless Faith Boutique
United States
8 months using the app
December 5, 2021

I worked with Trish and she was very helpful!! She really took her time to help me and she also set up everything for me. Thank you Trish for your help! you were very patient and professional. Hope we will get to work together soon.

Michelle’s Party Favors
United States
8 months using the app
January 27, 2022

Patricia went above and beyond to help me out today, she’s awesome. Great customer service and very helpful, very sweet!

The Wild Wanderer
United States
8 months using the app
January 18, 2022

Love this app and the support team - they are so responsive and on top of it! The functionality is great!

Mariami Vocals
United States
8 months using the app