ONE AI, Pop Ups, SMS Marketing

Thank you for sharing your concerns. We understand your frustration and would like to provide some clarity on the situation.

Over a year ago, we negotiated a custom plan with your team for $160 per month, which included 45,000 subscribers and unlimited email sends after a substantial 75% discount. Recently, under new Sowears marketing leadership, your account experienced significant changes:

1) Subscriber Increase: Your subscriber count surged from 45,000 to over 200,000 within a few days.

2) Email Volume: You sent 10,000,000 emails over a 30-day period, which averages about 7 emails per day per subscriber based on 45,000 subscriber limit, far exceeding the typical usage pattern.

Our automated system flagged and paused your account due to these substantial increases from Sowears 45,000 subscriber limit. This was not a sudden or arbitrary decision but a necessary step to prevent potential spam issues and maintain the integrity of our platform.

Given the new usage levels, we proposed a new pricing plan of $5,000 per month, reflecting the significant increase in both subscriber count and email volume. For context, here are the costs on similar platforms:

Klaviyo: $7,800 per month
Sendlane: $5,500 per month
Yotpo: $5,500 per month

Our pricing remains competitive and is in line with industry standards for the level of service and volume you are now utilizing.

We strive to treat all our customers fairly and transparently. If you have any further questions or wish to discuss your plan in more detail, please feel free to reach out to our support team. We value your business and are here to help you find the best solution for your needs.

Thank you for your understanding.