OneLoyalty: Loyalty & Rewards
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Easily run loyalty and referral programs that drive sales, customer retention rate & lifetime value.
We enable you to set up a loyalty program in literal clicks. Our AI algorithm will suggest a tailored loyalty program that works best for your selling niche. With OneLoyalty, you have all you need to run profitable loyalty campaigns like points & rewards, VIP tiers, referral programs, gamification, etc. Plus, our 24/7 CS team will take good care of your loyalty program & anything that matters to your business. Driving more repeat sales means you can reduce marketing costs and make more profits.
- Rewards: Loyalty Deals, Free Shipping, Gifts, Mobile/POS-only discounts & more
- VIP perks: Exclusive Rewards, Bonus Loyalty Points, QR Code Membership Cards
- Referrals: Reward both referrers and referees; Set rules against program abuse
- Gamification: Daily check-in for points/rewards, Lucky wheels for loyalty gifts
- Omnichannel: Record customer loyalty history and reward them on mobile app & POS
Languages
English, French, Japanese, Spanish, and German
Works with
- Checkout
- Shopify POS
- Customer accounts
- Shopify Flow
- Shopify Admin
- OneMobile
- Transcy
- Judge.me
- Yotpo
Categories
Program types
Rewards you can offer
Pop-up types
Pricing
Free
Free
Features
- 100 monthly orders
- 100 built-in email sends/month
- Points for purchases
- Basic rewards redemption
- Referral program
- Basic loyalty page & widget
- Import & export members
Growth
$49 / month
$0.15/extra order; $3/100 extra emails; Cost capped at $299/month
Features
- All in Free, plus:
- 1,000 monthly orders
- 2,000 built-in email sends/month
- 2 active gamifications
- 2 active campaigns
- POS integration support
- AI-powered analytics
- Priority support
14-day free trial
Professional
$99 / month
$0.15/extra order; $2/100 extra emails; Cost capped at $499/month
Features
- All in Growth, plus:
- 1,500 monthly orders
- 5,000 built-in email sends/month
- Points expiry settings
- 3 customer segments
- Always-on campaigns
- Virtual loyalty card
- Meta & Google Ads integration
14-day free trial
Premium
$199 / month
$0.10 /extra order; $1/100 extra emails; Cost capped at $999 / month
Features
- All in Professional, plus:
- 3,000 monthly orders
- 10,000 built-in email sends/month
- 5 VIP tiers + 1 secret tier
- Custom earning rules
- Paid membership program
- Exclusive loyalty mobile app
- API & webhook access
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (111)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants recommend this app for enhancing customer retention and boosting repeat sales, especially for startups and small businesses. It's praised for its ease of setup, customizable dashboard, and compatibility with multiple platforms. The app supports rewards for purchases, referrals, and birthdays. Merchants commend the responsive 24/7 customer support, making it a valuable tool for engaging customers and fostering business growth.
The Monthly Active Users is a predatory pricing element - any user is considered an active user, instead of users that actually use the app. This passive predatory approach is hugely disatisfactory.
Furthermore, more and more features that were originally available, have been pushed into pricing tiers which is disappointing given they were not originally.
I am actively looking for other applications with less dodgy behaviour.
Good Day Flowers Gold Coast!
Thank you for sharing your feedback with us — we truly value your perspective and are committed to ensuring every user has a clear understanding of how our features work.
As one of our Team Members already explained this feature to you, still we'd like to give another explanation to clarify again:
The Monthly Active Loyalty Members (MALM) metric: this is not based on “passive” app usage, but rather on customers who actively engage with their loyalty points during a given month — whether by earning points (e.g., through purchases or birthday rewards) or spending them (e.g., redeeming for discounts or gifts). This approach helps merchants focus on customers who are genuinely interacting with their loyalty program, leading to better ROI and stronger customer retention.
As for your second point about features moving into pricing tiers: We hear you, and we understand how frustrating it can feel when previously available features become tiered. Our goal has always been to provide core functionality at accessible levels while offering advanced tools to help growing businesses scale effectively. That said, we’re continuously evaluating how we balance accessibility and innovation — and your input helps us shape that direction.
We’d love to sit down with you personally to walk through your current plan, explain what’s included, and explore whether there’s a better fit for your needs — or even how you might leverage existing features differently to achieve your goals.
When started all was well, as a startup I was not experiencing the the flow of customers, as required in the starting months, this app ensured my clients are not able to search or register or access the cart. When I approached them they demanded I upgrade and I was, I am not in a position to do so and that how they deactivated the account without my knowledge. Please don't try them, they will bully you and they don't communicate at all.
Hi sir,
This is Brian, and we apologize for the trouble you've been experiencing.
Thank you for sharing your feedback. We completely understand how frustrating it must have been to experience issues with the app.
Based on your feedback that we’ve carefully reviewed your account and all previous conversations. The entire conversation history with you is not related to the issues mentioned in your review.
The last contact we have on record was on September 4, regarding an unrelated inquiry. Could you kindly review the attached screenshot of your conversation history and confirm if there might be any confusion?
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support
Best Regards
Brian
OneLoyalty by FireGroup Technology
special thanks for Rosie and her team for helping me in a very short time , great work keep it up
Support
App support provided by FireGroup.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Online Store, Shopify admin
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Edit customers
Customer data, customer tags
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View products
Products, publications of products on sales channels, product listings, collections
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View orders
Order fulfillments, all order history for the last 60 days
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit account transactions, store credit accounts
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Edit Online Store
Theme, checkout page, Online Store pages, Online Store page content on a path controlled by the app
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Edit Shopify admin
Files
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Edit other data
Locales, Shopify Markets settings, product and variant inventory, product tags, Online Store navigation
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