OneLoyalty: Loyalty & Rewards

OneLoyalty: Loyalty & Rewards

Reviews (131)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
    122
  • 2% of ratings are 4 stars
    2
  • 1% of ratings are 3 stars
    1
  • 2% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    4
What merchants think

Feedback submitted

Merchants, especially startups and small businesses, appreciate this app for its cost-effectiveness in boosting customer loyalty and repeat sales. It offers customizable rewards for purchases, referrals, and birthdays, with an intuitive interface. The support team is noted for its responsiveness, particularly during onboarding. Key features include integration with mobile apps, POS, online stores, multilingual support, and a free plan to test basic features.

December 10, 2024

This app works pretty well. However, they recently started charging for features that were free even after I had already set them up. I don't mind paying for a service, but I had already set up these features only to find that they no longer work unless I pay for them. I am looking for an alternative.

Black Lava Vape Perú
Peru
6 months using the app
OneCommerce.io replied December 18, 2024

Hi Black Lava Vape Perú store admin,

This is Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback about our app. I sincerely apologize for any inconvenience you’ve experienced while using our services.

I understand your concerns about the recent changes to certain features. Please know that we’ve been trying to reach out to you via email and other platforms to address your concerns and understand the specific features you’re referring to in more detail. However, we haven’t received a response yet.

We truly value your input and are committed to finding a solution that works for you. At your convenience, please review the email we’ve sent and let us know how we can assist further. We’re here to ensure you have the best experience possible.

If you have any additional questions or need further assistance, please don’t hesitate to reach out to us via live chat or our email: support@onecommerce.io.

Best regards,
Rosie
OneLoyalty by OneCommerce

October 3, 2024

App was initially completely free. There was no warning that the app was going to become chargeable, or notification when certain features became chargeable. I understand that people need to make money from apps, but it would have been good to have notified users that certain features now incurred a cost, instead there was no warning and I find I have to pay $49 a month to reinstate the features that drew me to the app in the first place. Poor service, and have unfortunately uninstalled as I feel this was dishonest.

Sunshine & Rayn
United Kingdom
3 months using the app
OneCommerce.io replied October 6, 2024

Hi Sunshine & Rayn store admin,
I'm Windy from the OneLoyalty team.

Firstly, we sincerely apologize for any inconvenience you’ve experienced while using our app.

Regarding the notification email about the launch of our pricing plan, we are truly sorry for the mistake, and we assure you that it will not happen again in the future.

We have sent you an email explaining the pricing details along with some special benefits we offer to our loyal customers like yourself.
Please take a moment to check your inbox, and feel free to reach out if you’d like to discuss anything further.

Thank you for your understanding, and we look forward to assisting you.

Regards,
Windy
OneLoyalty by OneCommerce

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