OneLoyalty: Loyalty & Rewards

OneLoyalty: Loyalty & Rewards

Reviews (131)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
    122
  • 2% of ratings are 4 stars
    2
  • 1% of ratings are 3 stars
    1
  • 2% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    4
What merchants think

Feedback submitted

Merchants, especially startups and small businesses, appreciate this app for its cost-effectiveness in boosting customer loyalty and repeat sales. It offers customizable rewards for purchases, referrals, and birthdays, with an intuitive interface. The support team is noted for its responsiveness, particularly during onboarding. Key features include integration with mobile apps, POS, online stores, multilingual support, and a free plan to test basic features.

Edited July 22, 2024

Appeared promising but after a few days, all of a sudden the Rewards widget as well as the points info on the product page and the app Settings won't load at all.

UPDATE following Dev response: The reply as well as offering this app for free are highly appreciated and I can't pretend much I suppose. However, just thinking from a Shopify point of view and our experience, I don't think a similar solution should rely on 3rd parties that may affect our website when there are external problems. I guess this is a downside of using Shopify.
Personally, I'll try to avoid apps that might impact the frontend as the customer experience is critical.

Thankfully we are a new business and yet to grow our customer base but with the reward points becoming unavailable it made me think how our customers will be impacted if the Developer were to go bust down the line, decide to drop development of the free app or impose a paid plan for use.

I believe that a customer reward solution should be super reliable and long term and ideally a built-in feature in Shopify. I know I'm dreaming...

As a feedback strictly related to the app, it would be nice if the points shown on the product page also update with the variant change.

The Foalyard
United Kingdom
3 days using the app
OneCommerce.io replied July 22, 2024

Hi The Foalyard store admin,
Here is Windy from the OneLoyalty team.

Firstly, we want to extend our sincere apologies for any inconvenience you experienced while using our app. We understand how disruptions can impact your operations, and we deeply regret any trouble this may have caused.

While it’s challenging to eliminate all issues, please be assured that our development team works diligently to maintain the app's stability and address problems as swiftly as possible.

We are pleased to inform you that the issues you reported were resolved. We also reached out to you via your email address with details about the resolution. Please check your inbox for further information.

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Windy
OneLoyalty Team

1
1