QuickBooks Online

Books deposits that don't match your bank, and support can't fix what their own tool breaks. Forced off the legacy integration (which worked for years) in June. Since then: every payout containing an edited or foreign-currency order books to QuickBooks at the WRONG amount -- the connector uses the pre-edit/authorized order total instead of what Shopify actually captured and deposited, so bank reconciliation fails and the error compounds daily. Shop Pay processing fees sync as $0.00. Three weeks into a support case, posting silently stopped entirely -- 25 payouts now stuck unbooked in the review queue. Their back office then modified our books without notice, correcting 5 payouts but leaving the originals in place, double-counting roughly $7,500 of revenue and cash. Support's answer to everything is send more screenshots, and eventually: please manually delete the incorrect transactions from your QuickBooks -- their words. If you use delayed capture, edit orders before shipment, or sell internationally, do not migrate. The connector's own Gross/Net column shows the right number on every payout; it just doesn't book it.

Syncing works fine with US orders, but any shopify order in a foreign currency will send incorrect price data.

This review is about the product itself, not the customer service I received.

As someone who has worked with much more complex accounting software, I find QuickBooks Online surprisingly confusing for what is supposed to be a simple accounting program.

I was notified that the old Shopify integration was no longer supported and that I needed to move to the new integration. To do that, I had to disconnect the existing Shopify connection before connecting to the new platform. Unfortunately, once I disconnected it, I discovered I couldn't complete the new connection because of an issue with my account.

Now I'm left with no Shopify integration at all. My old connection is gone, I can't connect to the new one, and I'm waiting for the development team to contact me with no estimated timeframe for a resolution. That leaves me wondering: what am I supposed to do in the meantime? My business depends on this integration, and having no timeline or temporary solution is incredibly frustrating.

Ruth was helpful throughout the process and did everything she could to escalate my case to the development team. This review isn't a reflection of her service—it's a reflection of the product and the experience of being left without a critical business integration.