Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless data syncing between platforms, including sales, orders, payments, and more. It's praised for its intuitive interface, making it easy to use even for those not tech-savvy. The app is particularly useful for inventory management and tracking. Merchants appreciate the excellent customer service, especially the prompt and thorough live chat support. Standout features include the ability to map products to corresponding items, simplifying inventory management, and real-time financial data provision, allowing merchants to focus on business growth.

September 18, 2023

Customer Service was fantastic! The Product is not intuitive by nature, however, Customer Service Support was responsive to my issue. The Support Representative, Ben, was exceptionally knowledgeable and very dedicated to resolving my Connector issues. Ben checked with me EVERY step of the way, and he boosted my morale getting through the Connector application process. Thank You, Ben!

Redline Bowhunting
United States
Over 1 year using the app
September 28, 2022

Customer service is great and helpful. Rafael was super quick to solve my problems. My main problem is the sycing itself. The Shopify fee and sales receipt are separate transactions that QBO cannot combine automatically into a deposit. This is super annoying. I have to manually enter the fees for every deposit. I would give 5 stars when that's fixed.

United States
Over 1 year using the app
December 7, 2022

5 Stars for support. 3 Stars for the app.
Support, ROM, was helpful answering my questions. Provided quick and precise answers. The QuickBooks and the app itself still need improvement when dealing with bundle item SKUs.

Lillie’s Q
United States
Over 1 year using the app
November 30, 2021

It could be really tricky to do it yourself and the best way is to get your accountant to guide you with the whole process. You need to have proper knowledge of accounting in order to integrate it. But Ronnie was really helpful in guiding me through some of it. So, Yah !

Colors Of Love
Over 1 year using the app
February 16, 2022

I am still navigating how to use this app to work best for my needs. Sherwin from customer service was a huge help in explaining how the system works and helping me understand how to sync and what data can transfer between the two applications. It's not very intuitive on it's own, so I was super thankful for all of Sherwin's insights!

United States
4 months using the app
Edited May 12, 2022

Sherwin was very helpful, patient, understanding, and knowledge-able to get my sync into my QBO! Thanks bud although somewhat helpful. UPDATE on app. The App is incomplete. The app will not be able to undo the synced data in QBO. We can only delete data on the app, and you may manually delete or start a clean slate with QB by purging data. App only integrates with Shopify's API which means Shopify Payments is the ONLY payment gateway we will be able to pull records from. and we mainly rely on the data the Shopify's API sends us, which are payments from their own Shipofy Payments, not including other gateway.

United States
9 days using the app
August 21, 2018

OK, so OneSaas WILL let you connect multiple Shopify stores to your accounts package (in our case Xero) BUT it won't transfer refunds of Shopify fees - you have to do this manually.

Also bear in mind that if you have 2 or more Shopify stores you would ideally want the sales for each store to be allocated to a different sales code within your accounts package so that you can see which sales came from which store. Sadly OneSaas will only allow you to allocate all sales to single sales code so you have to go into your accounts package manually and move things around. OneSaas will however let you add a prefix to each order number to make this a little easier.

So the claim on their website that OneSaas will completely automate your online sales isn't entirely true!

That said their online support is excellent and questions are answered very quickly.

United Kingdom
Almost 3 years using the app
March 13, 2019

I have started using this for over 6 months and in the beginning when the integration was under the "old version" , the stability and performance of the app is usually up to the standard with occasional minor glitches where manual work has to be done in Xero.

However, once OneSaaS has moved to a new integration platform in February 2019, the quality of the integration has greatly diminished where it is creating a lot of extra workload and the level of confidence for the app has greatly dropped for me because there have been missing invoices that are not synced into Xero for unknown reasons until you contact support!

In addition, the lead time for support to reply / resolve issues are much longer compared to 3-4 months ago.

Product sync on the new integration is extremely poor, as the mapping of the products are not as customized as before.

The product description on shopify is now being synced into Xero's product description, suspecting this is due to the majority of the users for this integration are pushing for this change so it is now done this way, where it is not suitable for minority users of the integration.

Depending on your actual needs, this app could be useful or devastating to your workflow.

Would still recommend this app as long as it's suitable to your company's workflow

Hong Kong SAR
11 months using the app
Edited August 31, 2021

Sherwin spent 3 hours helping me resolve issues with the integration. Greatly appreciated and a huge help and very patient, as it has been very frustrating trying to navigate this

Ocean Soul Bali
7 days using the app
December 2, 2020

Only just started, but the service is very quick. Instant customer service so far. Thank you Karol and friends.

The Fine Artist - Tracey Bowes
United Kingdom
About 1 month using the app