QuickBooks Online

I had some significant integration issues with my Shopify store. I worked with Francis. She was excellent having thorough knowledge of both QB and Shopify and understood every aspect of the process. I asked a lot of questions, and she took her time not only explaining how but why so I could understand. I will actually try and request Francis when I need additional help. I wish she was on our internal team. Best we have worked with, and I sincerely recommend her expertise.

Books deposits that don't match your bank, and support can't fix what their own tool breaks. Forced off the legacy integration (which worked for years) in June. Since then: every payout containing an edited or foreign-currency order books to QuickBooks at the WRONG amount -- the connector uses the pre-edit/authorized order total instead of what Shopify actually captured and deposited, so bank reconciliation fails and the error compounds daily. Shop Pay processing fees sync as $0.00. Three weeks into a support case, posting silently stopped entirely -- 25 payouts now stuck unbooked in the review queue. Their back office then modified our books without notice, correcting 5 payouts but leaving the originals in place, double-counting roughly $7,500 of revenue and cash. Support's answer to everything is send more screenshots, and eventually: please manually delete the incorrect transactions from your QuickBooks -- their words. If you use delayed capture, edit orders before shipment, or sell internationally, do not migrate. The connector's own Gross/Net column shows the right number on every payout; it just doesn't book it.

Syncing works fine with US orders, but any shopify order in a foreign currency will send incorrect price data.