QuickBooks Online

The most glitchy app ever. Intuit cannot create anything without an insane amount of glitches. Support just blames shopify for it not working and won't actually help you resolve the issue.

Edit: I have waster over 8 hours and the staff at Intuit are the most useless people around. They literally hung up as they blame shopify for all the issues with their app.

While the app recognizes the deposits, it doesn't record the sales tax. Why would an accounting company make an app that doesn't record sales tax on the transactions.

Awful app, old one was much better. It is very glitchy (so far, five glitches) and far more admin than the previous version. Jasmine was very helpful, but issues are still not resolved so the app is unusable

The new forced migration to the new connector is completely broken and does not work causing hours of additional work cleaning up the mess it creates. The new app was rolled out with nearly none of the functionality of the historical connector (which worked nearly flawless for years). Now we are spending hours each week manually making adjustments to transactions not properly synced with the new application.

After the initial review below things have taken a turn for the worse, no fault of the support team, but the developers. Hence the 5 star review has been reduced to 1.

Firstly, there is the import doubling up the VAT and changing items from inclusive of VAT (20%) to exclusive after a transaction is reviewed making each transaction 20% higher than actual.

Secondly, transactions that have a postage charge cannot be reviewed and added to Quickbooks as they give an invalid tax error which cannot be changed as the tax for postage is not able to be changed at this point.

Free isn't the best option so I've not changed to a paid integration (current trial) and as it's early in the financial year may move away from QuickBooks completely.

--- original review which was 5 stars ---

You really can't ask for better help than from Jasmin. She helped escalate a small issue with some of the imported Shopify orders to get this resolved. I recently moved from another accounting package that didn't connect to Shopify directly and am so glad I did. The import is so much cleaner and doesn't need anything doing to it unlike the previous package. Perfect experience so far.

This connector breaks CONSTANTLY. We have to create cases with QBO at least 3-4 times a month. Shame this app is still available, it simply sucks and is NOT reliable.

0 stars, new connector completely broke integration between QB and Shopify. New version was forced to the customers without prior testing. Case is open for almost a month, support bouncing to each other, now completely stopped replying, there is a long list of bugs reported to them and no workaround, back to rekeying everything manually. Bring back the old connector! At least it worked.

I have used the app for over 5 years. This morning when I tried to launch the app I get error messages telling me to contact support. After a considerable amount of time with support, I got a "solution" to copy and paste a link into an incognito window from now on when I want to sync my data. How is this even a thing? At best this is a BAD work around. The app was working fine on Friday and today it is not. What happened?

Recently, I attempted to migrate to QuickBooks Online, with this integration being the primary reason for the move. I tried importing data starting from 7/1/25, but the integration does not transfer all transactions into QBO.

For the transactions that do import, the system forces a “Review” on most of them, even though the information is always correct. This results in unnecessary manual work and appears to serve no purpose other than wasting time. There option to bulk confirm transactions does not work, and they are not added automatically.

QuickBooks Online Connector technical support attempted to reset the integration on their end, but it did not resolve the issue. I have also tried purging the company file to reconnect, disconnecting and reconnecting the app, and forcing a resync. None of these steps have resolved the problem.

Totally broken. Right now I am getting detailed transactions and can't switch to summary sync. Essentially this spams our quickbooks with every sale rather than sales for the day/week etc. I reached out to Intuit for help and their support people had no idea how to help. I've emailed their support team as well with no responses.