QuickBooks Online

Intuit forced a migration from the legacy Shopify connector to this new sync, and it is completely broken.

Instead of posting sales properly, it routes every Shopify order into the Banking Feed, requiring manual acceptance one by one. Worse, none of the transactions can be accepted. Every attempt fails with a generic “Something isn’t working” error. Refreshing, reconnecting, or remapping does nothing.

This is not user error. It is a backend failure shipped to production with no rollback option. Once migrated, you are stuck unless you fully disconnect and move to a paid third party app.

The result is
-sales stop posting to QuickBooks
-books silently fall out of sync
-accountants waste hours troubleshooting something that cannot be fixed
-businesses are forced into paid tools just to restore basic functionality

This app should not be live. If you rely on Shopify to QuickBooks syncing, do not install this.

I have used the app for over 5 years. This morning when I tried to launch the app I get error messages telling me to contact support. After a considerable amount of time with support, I got a "solution" to copy and paste a link into an incognito window from now on when I want to sync my data. How is this even a thing? At best this is a BAD work around. The app was working fine on Friday and today it is not. What happened?

Jii was very helpful and replied quickly, assuring me that there isn't actually a need to switch to the new app (which isn't ready) and it's ok to stay on the legacy app for now whilst they continue to work on it.

Legacy app still seems to sync for me so I'll sit tight for now.

Jasmin has also been very helpful recently in further troubleshooting issues with the shopify app

I totally agree with Just Tall, the new app doesn't work and is a complete disaster. Forced to upgrade to the new version and a week has gone by and we can't sync a single order from Shopify.

Great work Quickbooks. Now what do we do??? Are you expecting us to manually enter thousands of sales into our Quickbooks or should that be Slowbooks as that is what it is now.

Whatever happened to "if it ain't broken, don't fix it" maybe the head of technology at Intuit should try using his own product before changing what worked perfectly to this "great idea"

0 stars, new connector completely broke integration between QB and Shopify. New version was forced to the customers without prior testing. Case is open for almost a month, support bouncing to each other, now completely stopped replying, there is a long list of bugs reported to them and no workaround, back to rekeying everything manually. Bring back the old connector! At least it worked.

UPDATE 02/16/2026:

Almost 3 weeks since the new app launched and its still a pile of garbage! Not all sales receipts are syncing, new customers are STILL syncing as 'NEW SHOPIFY CUSTOMER" instead of the specific customer's details, so we manually need to add.

Tax codes are STILL not working correctly, amounts are syncing EX VAT!! Wow!!Shoudn't you know that all UK sales include VAT??? So we have to manually change each line item to INC VAT.

Sales receipts depositing to wrong account, we have to manually change that too.

And if there is a shipping cost then kiss goodbye to even a partial buggy sync, you'll have to create sales receipts from scratch as the app asks you to put a tax code for shipping, but there's no place to put it.

It was a steaming pile of garbage 3 weeks ago, and it still is a steaming pile of garbage today.

Shame on Quickbooks for this tripe - they have the audacity to increase their subscription fees year after year after year and then they have the audacity to release a non-functioning app, adding HOURS to manual work daily for small businesses like ours who REFUSE to pay for a 3rd party app when Quickbooks are already taking extortionate monthly fees.

UPDATE 01/27/2026:

The app is still non-functional 4 days after the forced transition. We have dozens of mismatched receipts and we still can't add any downloaded receipts to the books, even after painstakingly matching the products manually, because tax codes are non-functional!

The new app which will be mandatory for all Shopify users from 27th January 2026 is BARELY FUNCTIONAL.

Issues:

1. New customers are not automatically created in Quickbooks. You have to manually check a box to add the customer in Quickbooks, otherwise Quickbooks just creates a generic customer called 'Shopify Customer'. This extra manual work is time lost on other essential tasks.

2. Products are NOT matched correctly between Shopify orders and their associating Quickbooks sales receipts. For example, a black sweatshirt on a shopify order matches to a petrol small t-shirt on the the Quickbooks sales receipt (!!). This means you have to manually change each product line item on each sales receipt to make sure everything matches. Needless to say this is a HUGE waste of time if you have dozens (or more) daily transactions and multiple product orders (pretty much every e-commerce store).

Advice to all users that have to transition to the new app: Do NOT select 'automatically add transactions to quickbooks' in the initlal setup screen, or you'll end up with a whole lot of mismatched sales receipts and customers in your books that could take hours to clean up.

The question must be asked, how on earth has Quickbooks launched a barely functional app, when the old one worked pretty much perfectly?

Congratulations Quickbooks on dumping a perfectly working app for a garbage one that doesn't offer the most basic of features.

Waiting time for the chat is really wrong but JASMIN was helpful. They do not support inventory stock level sync anymore. That is terrible. Make it as the previous version. new app is the worst. 2 stars are just for JASMIN.

Leaving a 5-star review for the customer service only - not the new app. Big shout out to Nick for the great service and for helping me reconnect my Shopify store to the old (original) version of the app. I feel the same as many others in saying that the new app version was rushed and removed a lot of functionality, which is turn did not meet my needs. Nick helped get things set up they were previously and stayed with me throughout the process to ensure everything was working properly. Great work Nick!

I am also unhappy to have the existing well functioning integration replaced with less than a week's notice.

The new app is rudimentary at best. The most glaring oversight is the ability to MAP payment types to different bank accounts in Quickbooks e.g. Shopify/Paypal to name a few.

I was horrified when logging in that all the rules I have carefully built have been completed wiped out.

Really bad customer service.

Wait time was so very long but Franics was helpful to the end. Something wrong with the integration with several companies and a pain to delete and re-sync. Takes a lot of time to fix for something that should work perfectly.
Five stars for Francis but only 3 for the app.