QuickBooks Online

The disconnect between our store and QuickBooksOnline persisted for 3 weeks with no resolution from Shopify or QuickBooks. Finally we reached out to One Saas and Val was incredibly persistent and after 5+ hours solved our problem. Her ability and persistence in trouble shooting the problem was incredible and we are extremely grateful

Not only has the app been the best app for connecting qbo with our 2 store platforms, Shopify and WooCommerce. But the customer service team, especially Francis, who I always ask for fixes the issue promptly and always gets everything back up and running smoothly while we are chatting on live chat, I don't ever have to wait a day or two its done live right away.

I was on the Connector website trying to resolve a sync error when Sherwin initiated a chat offering customer support. I was very skeptical that they'd be able to help, but he was quickly able to connect the Shopify SKU with the QBO SKU to resolve the error.

The new forced migration to the new connector is completely broken and does not work causing hours of additional work cleaning up the mess it creates. The new app was rolled out with nearly none of the functionality of the historical connector (which worked nearly flawless for years). Now we are spending hours each week manually making adjustments to transactions not properly synced with the new application.

Great service from Vinny to help revert back to the older integration. Although it did take 2+ hours to get it sorted. The new integration didn't work for me - sales revenue wasn't pulling through correctly and payments were going to undeposited funds. But since reverting to the old integration everything is working great.

We've been using this app for a while now and it's saved us so much time reconciling our accounts. We recently had an issue with migrating to the latest version but Rods in customer service addressed the issue very promptly and knew exactly what was needed to get us sorted. Highly recommend.

I had an issue with my QuickBooks account, and Sherwin was incredibly helpful from start to finish. He was patient, knowledgeable, and explained every step in a way that was easy to understand. What really stood out was his professionalism and willingness to go the extra mile to make sure my problem was completely resolved. Thanks to Sherwin, I feel confident using QuickBooks again. Highly recommend his support!

Intuit forced a migration from the legacy Shopify connector to this new sync, and it is completely broken.

Instead of posting sales properly, it routes every Shopify order into the Banking Feed, requiring manual acceptance one by one. Worse, none of the transactions can be accepted. Every attempt fails with a generic “Something isn’t working” error. Refreshing, reconnecting, or remapping does nothing.

This is not user error. It is a backend failure shipped to production with no rollback option. Once migrated, you are stuck unless you fully disconnect and move to a paid third party app.

The result is
-sales stop posting to QuickBooks
-books silently fall out of sync
-accountants waste hours troubleshooting something that cannot be fixed
-businesses are forced into paid tools just to restore basic functionality

This app should not be live. If you rely on Shopify to QuickBooks syncing, do not install this.

I have used the app for over 5 years. This morning when I tried to launch the app I get error messages telling me to contact support. After a considerable amount of time with support, I got a "solution" to copy and paste a link into an incognito window from now on when I want to sync my data. How is this even a thing? At best this is a BAD work around. The app was working fine on Friday and today it is not. What happened?

0 stars, new connector completely broke integration between QB and Shopify. New version was forced to the customers without prior testing. Case is open for almost a month, support bouncing to each other, now completely stopped replying, there is a long list of bugs reported to them and no workaround, back to rekeying everything manually. Bring back the old connector! At least it worked.