Reviews (3,100)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for saving time by automating tasks like reconciling accounts and syncing Shopify fees. It's valued for connecting QuickBooks Online with platforms like Shopify and WooCommerce, efficiently importing sales and matching bank payouts. The app offers almost instant synchronization, with errors easily fixable. Merchants commend the support team for their prompt and knowledgeable assistance, ensuring a smooth integration experience.
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This app is super helpful, although I've had a few problems with data syncing lately. However, Ruth has been super helpful in working with me to resolve the issues
The most glitchy app ever. Intuit cannot create anything without an insane amount of glitches. Support just blames shopify for it not working and won't actually help you resolve the issue.
Edit: I have waster over 8 hours and the staff at Intuit are the most useless people around. They literally hung up as they blame shopify for all the issues with their app.
Hi there, very sorry to hear about the experience. Could we request that you get in touch with out integration experts via qbo-integrationsupport@intuit.com, so that we may assist?
Awful app, old one was much better. It is very glitchy (so far, five glitches) and far more admin than the previous version. Jasmine was very helpful, but issues are still not resolved so the app is unusable
Hi there, sorry to hear about the experience and thank you for the feedback. We can confirm that the issues you are facing have been acknowledged and our team is actively investigating. If you have any further questions please continue to let us know via qbo-integrationsupport@intuit.com.
this app is so incredibly helpful in syncing our orders between shopify and qbo, save so much time. they are quick to resolve issues, I just had a very helpful interaction with Sherwin, thank you :-)
The disconnect between our store and QuickBooksOnline persisted for 3 weeks with no resolution from Shopify or QuickBooks. Finally we reached out to One Saas and Val was incredibly persistent and after 5+ hours solved our problem. Her ability and persistence in trouble shooting the problem was incredible and we are extremely grateful
Great service from Vinny to help revert back to the older integration. Although it did take 2+ hours to get it sorted. The new integration didn't work for me - sales revenue wasn't pulling through correctly and payments were going to undeposited funds. But since reverting to the old integration everything is working great.
While the app recognizes the deposits, it doesn't record the sales tax. Why would an accounting company make an app that doesn't record sales tax on the transactions.
Hi there, we have notified our integration experts team to get in out with you directly to assist. Sales tax will be handled as part of the integration as long as you have properly configured sales tax to be recorded on your Shopify sales. If you have questions please let us know via qbo-integrationsupport@intuit.com.
After having almost 3 months of this app not working they have reinstated the old app today. Sherwin did a good job of sorting that today. Fingers crossed they don't change it again now. It has caused a huge amount of stress and disruption and should have never happened. The forced update in January was a complete failure and never worked. The management should have acted a lot sooner to rectify the problem
Hi there, our team of integration experts have reached out to you directly to assist. If you have any further questions, please let us know via qbo-integrationsupport@intuit.com.
I was on the Connector website trying to resolve a sync error when Sherwin initiated a chat offering customer support. I was very skeptical that they'd be able to help, but he was quickly able to connect the Shopify SKU with the QBO SKU to resolve the error.
Not only has the app been the best app for connecting qbo with our 2 store platforms, Shopify and WooCommerce. But the customer service team, especially Francis, who I always ask for fixes the issue promptly and always gets everything back up and running smoothly while we are chatting on live chat, I don't ever have to wait a day or two its done live right away.
