QuickBooks Online

Totally broken. Right now I am getting detailed transactions and can't switch to summary sync. Essentially this spams our quickbooks with every sale rather than sales for the day/week etc. I reached out to Intuit for help and their support people had no idea how to help. I've emailed their support team as well with no responses.

Working with Francis on the customer support side has been great, as it sounds like they are constantly innovating and adding functionality to handling invoicing versus sales receipts, and was also given recommendations on how to best handle situations for month end close reconciliations.

We recently connected our Shopify with Quickbooks online to ensure seamless sync with the numbers. We however noticed that some transactions were not moving into Quickbooks and reached out to the support team.

We got assigned to Jebran, who was very resourceful, supportive and patient with us as we tried to figure out where the challenge was and automated the sync from their end to ensure this does not happen again.

We appreciate their speedy response and coming through for us through Jebran.

A happy customer this one.

Great support experience! Nick helped me quickly resolve a sync error that had been blocking my workflow. He was efficient, friendly, and knew exactly what to do. Really appreciate the fast and effective assistance, thank you!

100% amazing support. Had a sync issue. As soon as I logged in Francis messaged me to let me know about the error and advised on how to resolve it.

Syncs have never been an issue since installing and getting it set up.

Recently, I attempted to migrate to QuickBooks Online, with this integration being the primary reason for the move. I tried importing data starting from 7/1/25, but the integration does not transfer all transactions into QBO.

For the transactions that do import, the system forces a “Review” on most of them, even though the information is always correct. This results in unnecessary manual work and appears to serve no purpose other than wasting time. There option to bulk confirm transactions does not work, and they are not added automatically.

QuickBooks Online Connector technical support attempted to reset the integration on their end, but it did not resolve the issue. I have also tried purging the company file to reconnect, disconnecting and reconnecting the app, and forcing a resync. None of these steps have resolved the problem.

AVOID! This APP is having connection issues and the development team has been unable to get it corrected since Christmas. It worked flawlessly until mid December and after a Shopify update...this app has not worked as originally installed this summer. They have been working on it for 3 weeks now, still no solution. AVOID until further notice....seriously. We are installing a different APP until they get this corrected. Anvil Brand

The app mostly works but has some issues with tax rates - Nick has helped greatly in getting the developers to look into them for us.

Jasmin is patience and good tutor to guide me how to solve the problems that created after the Shopify upgrade. She is so helpful and really take a rather long time to teach me how to do. Steps by steps. Otherwise, we can't fix the problems. Thanks so much.

Nick did amazing at helping me get my integration all set up. Very patient, helped me test several orders, and made sure it was all good before syncing all my data. Made me feel very confident in this process.