Kakaclo ‑Clothing Dropshipping , 328 reviews

This store has a lot to offer but the products don't match the description and the customer service is decent at best. Their inventory management is terrible. I've had to cancel several orders because they don't update their inventory as their products sellout. They wait until you pay to then tell you they don't have it. It was so bad that I had to remind them of an order that was pending because they said they had inventory to replace it and did not. Will be removing from my store ASAP.

This store has great products and great customer support. Their inventory management is terrible. I had to cancel my first 3 orders I ever had with them because they don't update their inventory as their products sellout.

Everything is out of stock even though their site says it's in stock. You will find out that they are out of stock 5 days after your customer places an order because that appears to be when they start processing the order

They don't offer print on demand. They don't communicate English very well. They are out to sell their products mostly. They mislead by offering services that they don't actually offer. They keep your information once you sign up. And you won't find out it's a waste of time until you sign up. Shouldn't even be on shopify platform. I'm starting to lose respect for shopify. Setting up my business to utilize reliable manufactures on the shopify platform has proven to be exhausting.

I will not recommend using this company for dropshipping. 3 out of 3 orders were cancelled because, even though the system showed the items were in stock, they were out of stock. And they took approx. a week everytime to communicate that the items are out of stock, should they cancel the order for you. It seems they DO not have a system in place to synchronize the inventory. 2 out of 3 refunds were provided swiftly, which is fine. Customer support is good I would say, but all comes down to the service they offer - which I did not have a positive experience so far. It's me who lost 3 customers because of kakaclo, the customers which will not come back. And I ended up loosing money on advertisements to acquire these customers in first place. I had added 1600 + products which now are in the process of being removed. Many were already ranking in google, and now I have to add 301 to each of them to avoid 404 errors. There are many professional players in the market and I was already quite happy and satisfied with one another (a young, 2 years old dropshipping company) dropshipper - 50+ orders, ZERO problems. The only reason why I chose kakaclo is because they offer international shipping, while the other company did not - they are focused on USA market only. But what's the use of utilizing the so called "benefits" of kakaclo if they can't even provide the service they say they are good at?

If I could give this company 0 stars I absolutely would!! I have had this app installed for not even a month and am already having shipping delay issues. It has been two weeks and still my customers have not received their packages, decided to contact customer service and that was a DUD. The customer service representatives either didn't respond for 4 days or they gave me generic responses and told me to wait patiently. If that's not enough to piss someone off, their payment service is ridiculous! It basically only allows me to pay with PayPal because when I use my card directly on their app it says "payment failed". Keep in mind that when you pay on PayPal you get charged an extra $6 more on top of what you already owe for the article of clothing you're purchasing. How as an entrepreneur am I supposed to make profit when you overcharge us? Then I bring this up to their customer service and they keep blaming me and saying something is wrong with my form of payment. Makes no sense. Needless to say, when and if my customers receive their orders I will be deleting this app. UNPROFESSIONAL!!

I installed and placed an order on 04/01 and never received it. Order never shipped. 1st time using. Contact customer service in chat was not helpful. The order number I was shown in detail. The agent stated is not their order number. Very disappointing.

The say the send from us, gb, de and china warehouses. In the app only china is selectable. So you not only have long delivery times, but also customs fees. You also do not get an invoice, even if you ask 3 times. How should an entrepreneur make such a reasonable accounting? Last time I do business with China.