Kakaclo ‑Clothing Dropshipping , 328 reviews

Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
March 7, 2023

This store has a lot to offer but the products don't match the description and the customer service is decent at best. Their inventory management is terrible. I've had to cancel several orders because they don't update their inventory as their products sellout. They wait until you pay to then tell you they don't have it. It was so bad that I had to remind them of an order that was pending because they said they had inventory to replace it and did not. Will be removing from my store ASAP.

Victoria Royale Boutique
United States
Time spent using app: 2 months
December 5, 2022

This store has great products and great customer support. Their inventory management is terrible. I had to cancel my first 3 orders I ever had with them because they don't update their inventory as their products sellout.

Blue Daisy Fashion Boutique
United States
Time spent using app: 2 months
November 4, 2022

Everything is out of stock even though their site says it's in stock. You will find out that they are out of stock 5 days after your customer places an order because that appears to be when they start processing the order

Meika Luv's Intimates
United States
Time spent using app: 24 days
October 12, 2022

They don't offer print on demand. They don't communicate English very well. They are out to sell their products mostly. They mislead by offering services that they don't actually offer. They keep your information once you sign up. And you won't find out it's a waste of time until you sign up. Shouldn't even be on shopify platform. I'm starting to lose respect for shopify. Setting up my business to utilize reliable manufactures on the shopify platform has proven to be exhausting.

Sunreal Clothing
United States
Time spent using app: 22 minutes
October 4, 2022

I will not recommend using this company for dropshipping. 3 out of 3 orders were cancelled because, even though the system showed the items were in stock, they were out of stock. And they took approx. a week everytime to communicate that the items are out of stock, should they cancel the order for you. It seems they DO not have a system in place to synchronize the inventory. 2 out of 3 refunds were provided swiftly, which is fine. Customer support is good I would say, but all comes down to the service they offer - which I did not have a positive experience so far. It's me who lost 3 customers because of kakaclo, the customers which will not come back. And I ended up loosing money on advertisements to acquire these customers in first place. I had added 1600 + products which now are in the process of being removed. Many were already ranking in google, and now I have to add 301 to each of them to avoid 404 errors. There are many professional players in the market and I was already quite happy and satisfied with one another (a young, 2 years old dropshipping company) dropshipper - 50+ orders, ZERO problems. The only reason why I chose kakaclo is because they offer international shipping, while the other company did not - they are focused on USA market only. But what's the use of utilizing the so called "benefits" of kakaclo if they can't even provide the service they say they are good at?

Time spent using app: About 1 month
August 22, 2022

If I could give this company 0 stars I absolutely would!! I have had this app installed for not even a month and am already having shipping delay issues. It has been two weeks and still my customers have not received their packages, decided to contact customer service and that was a DUD. The customer service representatives either didn't respond for 4 days or they gave me generic responses and told me to wait patiently. If that's not enough to piss someone off, their payment service is ridiculous! It basically only allows me to pay with PayPal because when I use my card directly on their app it says "payment failed". Keep in mind that when you pay on PayPal you get charged an extra $6 more on top of what you already owe for the article of clothing you're purchasing. How as an entrepreneur am I supposed to make profit when you overcharge us? Then I bring this up to their customer service and they keep blaming me and saying something is wrong with my form of payment. Makes no sense. Needless to say, when and if my customers receive their orders I will be deleting this app. UNPROFESSIONAL!!

United States
Time spent using app: 3 months
KakaClo Technology Co., Ltd. replied August 23, 2022

We’re sorry to hear you had a poor experience with us. This definitely doesn’t sound like the service we try to provide to our customers.

We always try to deliver as fast as possible. It normally takes 7~10 days for delivery from China to the USA. However, sometimes things happen out of our control which means we need more time than expected with the shipment.

We offer multiple payment options to our customers, which includes credit card and PayPal.
The transactions that you made before, has considered problematic by the bank, and therefore be rejected.

With that being said, arriving late to your customers, and an extra charge for the payment processing, we do understand how disappointing it was. Please contact us and we’d be happy to work on either helping you with payment issues or offering you a special discount on your next order.

April 10, 2022

I installed and placed an order on 04/01 and never received it. Order never shipped. 1st time using. Contact customer service in chat was not helpful. The order number I was shown in detail. The agent stated is not their order number. Very disappointing.

IROZI Fashion Boutique
United States
Time spent using app: 9 days
KakaClo Technology Co., Ltd. replied April 21, 2022

Hi there,
It's Timothy from KakaClo. Thanks for your feedback.
Firstly, I'd like to sincerely apologize for the poor customer experience that you've had with us recently. It's unacceptable that you were spoken to by one of our Customer Service Representatives in the way that you were. And I'm also really sorry that there has been such a long time delivery with your package.
However, in the early of this month, our warehouse was under restriction from the government due to the Covid virus, and all packages were delayed as a result. For those sellers that have been affected by the delay, we are now offering a 50% reduction in their next shipping bills. Please do connect with our support team for further detail.

March 26, 2022

The say the send from us, gb, de and china warehouses. In the app only china is selectable. So you not only have long delivery times, but also customs fees. You also do not get an invoice, even if you ask 3 times. How should an entrepreneur make such a reasonable accounting? Last time I do business with China.

Time spent using app: 10 days
KakaClo Technology Co., Ltd. replied March 28, 2022

Thank you for taking the time to share about your recent experience at KakaClo.

We understand that faster shipping is the key for any e-commerce seller.
In fact, KakaClo has some products in warehouses outside of China, such as the United States, Germany. There is a filter button on the up-side of the product page. It allows you to filter products by a warehouse location that is closer to your customers.

However, we’re sorry to hear about your bad experience and apologize for missing out on your Invoice requirements. We’ll be reaching out to you personally in the next 24 hours to touch bases. We want to learn more about your situation and how we can make things right.

Thank you for bringing this to our attention!