Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping app for its wide variety of items and efficient automatic service. The responsive customer service, particularly representatives like Nancy, Nick, and Leo, is highly praised. The app offers a customization service for unique products and commendable after-sales service. It features 24/7 live customer support and quick shipping times, particularly from their Chinese warehouse. Regular inventory updates and partnerships with reliable suppliers ensure quality, affordability, and trendiness, despite occasional quality issues.

March 28, 2024

KakaClo's proactive approach to customer service is truly commendable. Unlike some other platforms where disputes linger unresolved, KakaClo promptly addresses any issues caused by them. While there may be occasional hiccups in product quality or sizing, their willingness to compensate without lengthy negotiations is a breath of fresh air.

Cheap Shop
United States
29 days using the app
KakaClo Technology Co., Ltd. replied April 10, 2024

Thank you for your kind words! We appreciate your recognition of our proactive customer service. Resolving issues promptly and compensating without hassle is our priority. We apologize for any occasional hiccups and strive to provide a smooth experience overall.

April 2, 2024

While KakaClo may not offer top-tier quality products for dropshipping, they make up for it with reliability. You know what you're getting, even if it's not the absolute best. It's a trade-off I'm willing to make for the affordability they provide.

Last End Shop
United States
8 days using the app
KakaClo Technology Co., Ltd. replied April 10, 2024

Thank you for your feedback! We appreciate your recognition of KakaClo's reliability. While we may not offer top-tier quality products for dropshipping, we strive to provide affordable options. We understand that it's a trade-off, and we're glad to be a reliable choice for you. Your continued support is greatly appreciated.

January 15, 2024

i had an issue with a shopify order and was connected with a great customer service respective,Nick,Who helped me solve the issue quickly. I was up for hours last night trying to figure it out and when i contacted them this morning he explained what to do quickly and thoroughly. I appreciate the great customer service with KakaClo.

Hype fashion
United States
3 months using the app
KakaClo Technology Co., Ltd. replied January 17, 2024

Thank you for sharing your positive experience with our customer service representative! We're glad to hear that he was able to assist you promptly and effectively in resolving the issue. We value your feedback and are committed to providing excellent customer service.

April 18, 2024

KakaClo sets the bar high with their after-sales service. They don't mess around when it comes to addressing issues. Whether it's a quality issue, a shipping hiccup, or a sizing problem, they're on it. Unlike some other platforms that make you jump through hoops to get compensation, KakaClo takes ownership and makes things right promptly. It's a level of customer care that earns my loyalty.

Drops Point
Pakistan
2 days using the app
KakaClo Technology Co., Ltd. replied April 20, 2024

Thank you for your kind words! We're committed to addressing any issues promptly and providing exceptional customer care. Your loyalty is greatly appreciated.

March 25, 2024

KakaClo's customer service is top-notch! Despite occasional hiccups like sizing discrepancies and color variations in the products, their prompt response and efficient handling of issues make all the difference. They understand that in the world of dropshipping, such challenges are inevitable, but what sets them apart is their commitment to resolving any concerns swiftly. Whether it's a refund or compensation, they never fail to leave my customers satisfied.

Doze Dream
United States
19 days using the app
KakaClo Technology Co., Ltd. replied March 29, 2024

Thank you for your positive feedback! We're thrilled to hear that our customer service has made a significant impact on your experience with KakaClo. We understand that occasional hiccups can occur, such as sizing discrepancies or color variations, and we appreciate your understanding. Our team is dedicated to providing prompt responses and efficiently handling any issues that may arise. Resolving concerns swiftly is our priority, and we're glad to know that our efforts have left your customers satisfied. We value your partnership and look forward to continuing to serve you with excellence in the world of dropshipping.

Edited April 14, 2024

Let's be Real, KakaClo's dropshipping stuff isn't always Top-Tier. But here's the kicker – they're tight with some seriously good suppliers. That's what makes their cost performance stand out. Trust me, if you're all about maximizing profits, KakaClo is the way to go.......

Astra
United States
12 days using the app
KakaClo Technology Co., Ltd. replied April 20, 2024

We appreciate your honest feedback! While we strive to offer a wide range of products, we understand that not everything may meet top-tier standards. However, we're committed to providing excellent cost performance by partnering with reputable suppliers. Your trust in KakaClo as a means to maximize profits means a lot to us, and we'll continue working hard to deliver value to our customers.

April 22, 2024

KakaClo's New Arrival section is like my shortcut to finding the latest trends without wasting time. Their swift updates are a godsend, but I've noticed the quality of their products isn't always top-tier. Still, it's a small compromise for the convenience they offer.

MENDI STORE
United States
4 days using the app
April 6, 2024

Finding specific product on kakaClo's website can be a chore due to the imprecise search and categorization but, their around-the- clock customer service is genuinely helpful, providing real time answer and not just automated responses.

Murreezy
United Arab Emirates
3 days using the app
KakaClo Technology Co., Ltd. replied April 10, 2024

Thank you for sharing your experience with us. We're sorry to hear that navigating our website for specific products can sometimes be challenging due to imprecise search and categorization. Your feedback is invaluable to us as we continually strive to enhance the user experience on our platform.

However, we're thrilled to hear that our around-the-clock customer service has been genuinely helpful for you. Providing real-time answers and personalized assistance is a top priority for us, and we're glad to know that our team has been able to meet your needs effectively.

We're committed to improving our website's search and categorization features to make finding products easier for you in the future. If you ever encounter any issues or have further feedback, please don't hesitate to reach out to our customer service team. We're here to assist you every step of the way. Thank you for choosing KakaClo!

February 22, 2024

KakaClo has revolutionized how I approach my online store. Their vast selection of over a million SKUs keeps my inventory fresh and exciting daily. The automatic order placement and tracking information update is a lifesaver. It's like they've thought of everything a growing business could need. Highly recommend!

Shopify Gulf
Pakistan
6 days using the app
KakaClo Technology Co., Ltd. replied March 12, 2024

Thank you for your glowing review! We're thrilled to hear that KakaClo has revolutionized your approach to your online store. Our vast selection of over a million SKUs aims to keep your inventory fresh and exciting every day. We're glad that our automatic order placement and tracking information update have been helpful for you. We strive to anticipate the needs of growing businesses, and we appreciate your recommendation. Thank you for choosing KakaClo, and we're here to support your continued success!

January 10, 2024

For a free app that doesn't charge you a monthly fee I would say that it is pretty good. I would also like to give a big shout out to my agent Leo who helped solve all my problems. At first it was hard to communicate because I am in a different time zone, but once I worked out the zone difference, the communication process was smooth and they reply super fast. Thank again Leo.

Top Choice Gadget
United States
12 days using the app
KakaClo Technology Co., Ltd. replied January 17, 2024

We appreciate your feedback! We're glad to hear that you find our free app useful and that Leo provided you with excellent support. We understand the challenges of different time zones, and we're pleased that communication was smooth and efficient. Thank you for acknowledging Leo's efforts, and we'll be sure to pass along your appreciation.