Reviews (43)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
November 8, 2017

We can't say enough good things about the Order Desk team and app. We've been using it for several years with our previous shopping cart, and now with Shopify. When we first started using Order Desk, we had tried other apps and none of them could meet our needs. Order Desk made it happen. Now, I couldn't imagine running our store without this app. The migration to Shopify has required some ...

Gungoddess Com
United States
3 months using the app
February 28, 2023

Everyone in Order desk team is superhelpful and without them we wouldnt have done a great start on 2023. Pretty easy step-by-step with them as help, everything is superb. Thank you!

Roar Sweden
Sweden
3 months using the app
Order Desk replied March 1, 2023

Glad to play a small part in your success this year!

Edited March 5, 2020

I can't say enough good things about Order Desk. Besides the fact it was super easy to get up and running and integrate with Shopify, the team was immediately responsive to all of our requests. Each time we needed help, they were there and willing.
My team also needed a lot of specialty rules created, and I found that very intuitive and simple as well in the rules engine they have setup.
I can't ...

Green Shirt Day
United States
2 months using the app
September 13, 2019

Phenomenal, powerful and infinitely customizable, I cannot praise Order Desk enough. It has become the hub of our multi-channel business. Its intuitive rule system gives us near limitless automation options allowing us to put so much of our order/shipment flow on autopilot, as well as build in logic that greatly eliminates the possibility of human error. Their API lets us plug our orders into our ...

Photography Backdrop Club
United Kingdom
About 2 months using the app
February 28, 2023

PROS
1. We've been using Order Desk for 4 years. Functionally, works well.

2. Their support is very attentive to any issues and responds back quickly with good quality responses.

CONS
1. They double bill us hundreds of dollars a year. We import thousands of orders from our print-on-demand customers. The flow is such that it goes to one 'store' and then needs to be copied to a 'main store'. This ...

MiamiSublimation
United States
Almost 3 years using the app
Order Desk replied March 9, 2023

Thanks for taking the time to share your honest thoughts with us, and for the kind words about our support team.

To echo our discussion via email, the way that you use Order ...

June 9, 2016

Over the years we have tried to use a lot of apps and dealt with quite a few companies, and never have we had an experience like this. The personal service, customized to our needs was unparalleled. We have never seen a company that was so readily accessible, responsive, and eager to think outside the box to help us achieve our goals. We are looking forward to a very long and prosperous ...

Cheapchux
United States
About 1 month using the app
September 29, 2021

This app is absolutely amazing. Actually, it is not only the app. It is customer service. Nowadays, you have tons of apps to choose from, and in my opinion, what makes the difference is the support. Order Desk offers an OUTSTANDING customer service, and everyone in the team goes the way and beyond trying to help and accommodate your needs. I was terrified to change connectors as we have a quite ...

Walls By Me
United States
About 1 month using the app
Order Desk replied September 29, 2021

Thank you for such kind, thoughtful words! We take extra care to offer thorough, helpful support via email since Order Desk is fairly technical in nature and we recognize ...

June 3, 2020

I wish I'd found Order Desk 2 years ago! The customization and level automation possible is saving so much time, and removing the possibility of human error in a lot of repetitive processes.

Each time I've reached out to support with questions about getting everything set up, their responses have been prompt and incredibly helpful.

I really can't speak highly enough of our experience so far with ...

Stork Wares
Australia
20 days using the app
February 17, 2016

Orderdesk is awesome if you have multiple methods of dispatching products to customers. The rules allow you to route orders to various dropshipping suppliers or to your distributors. Great App!

Play To Grow
Australia
Over 1 year using the app
December 13, 2016

Even though this app didn't met our specific needs I am so impressed with the developers customer service that I would recommend giving Order Desk a go. They are extremely reputable and fair to deal. I am very appreciative of your response & customer service. Well done guys!

The Mosaic Store
Australia
16 days using the app