Reviews (164)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for enabling customers to self-edit orders post-purchase, reducing customer service needs and enhancing satisfaction. It allows for modifications like address changes, item additions, and shipping upgrades, improving revenue through upselling. The app is noted for its intuitive features and seamless integration, leading to fewer support tickets and reduced operational workload. Support from the app's team is responsive and effective in ensuring smooth operations.

May 27, 2024

Fantastic App, that reduces your customer service.
Hamish is super helpful with the onboarding and set up
Cheers Rhonda

Bride Tribes
Australia
1 day using the app
June 12, 2024

Awesome app! Super helpful team. Installed and set up within minutes. Thankyou Hamish

SOLBEVI
Australia
About 1 hour using the app
May 15, 2024

Awesome app! Amazing assistance. Highly reccomended

Forum4 Collections
Australia
1 day using the app
June 20, 2024

Excellent technology and customer service, highly recommend!

Salt of the Earth
United States
About 1 hour using the app
September 8, 2023

Such a no-brainer! We went from receiving hundreds of customer support emails a week to only a handful, this app literally self-services almost every request straight from our order status page. Our customer satisfaction is through the roof. Special thanks to Keira and Hamish for seamlessly integrating with our warehouse management software - very excited to turn this into an upselling machine ...

Grog
Australia
Over 1 year using the app
November 13, 2023

There is no reason for a brand to not use and benefit from this app. It's an easy, immediate experience for our customers (which they love), our support department receives half as many tickets, and every day I'm notified that customers are adding more and more products to their order after they've purchased. The post-purchase upsell emails the app automates are too good.

Goons Store
Australia
9 months using the app
October 23, 2023

Order Editing not only saved us thousands of dollars in support costs, it grew our average order value too. Hamish and Keira easily integrated with our 3PL and put our customer portal in all Shopify emails and like night and day we never received an order change request. The founders also created an upsell email automation that saw us offering discounts on a second or third item hours after ...

Mindware
Australia
7 months using the app
March 6, 2025

We absolutely love Order Editing! Total game changer in reducing the number of customer service tickets.

And absolute seamless set up and integration.
Hamish and the team really care about the customer experience and it shows!

Strapsicle
Australia
March 6, 2025

Order Editing has been a game-changer for our store !
Our customers can now update their order details, add or remove products on their own, without needing support.
Additionally, Order Editing allows us to create a new purchasing flow by suggesting additional products during the editing process.
The app's support team is also responsive, always there to assist us with any request.
Highly ...

Nébuleuse Bijoux
France
March 5, 2025

As an operations manager always looking to improve efficiency and the quality of our customer's journey I was delighted to come across Order Editing. In just 10 days we have saved 42 tickets, saved $230 in customer service costs and earned $325 in upsells. The implementation has reduced customer friction and the ROI is well worth it! BTW, implementation was a breeze and the Order Editing team was ...

Burju Shoes
United States