Order Printer , 892 reviews
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I had trouble with the app and have had an open ticket for a week. they verified there was in fact trouble. NOT operator error.
Hey, there. Thank you for reaching out and bringing this to our attention. While we're not sure if your inquiry was resolved through our live support, it is possible that we had some intermittent issues that day. Nevertheless, if you run into any other issues like this one, we'd be more than happy to look into them. Simply get in touch with us through the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to further assist you through live chat, email, or callback. Cheers! -Elias, Shopify Support
I use this app every day but no longer works with Safari and now chrome this morning. What is going on?
When i try to hit the "Print Button" from the phone it does not do anything. It´s no longer working.
Thanks for letting us know! We experienced an issue with the print button on October 19th - this was resolved the same day, however it's possible that your browser is caching the error and you may need to clear your cache and cookies. I'll follow up with you via email to see if this helps, and we can continue troubleshooting together if not. Speak soon! - Brie, Shopify Support
I loved this app for years. But now it wont open using the MacOS High Sierra! - This needs to be fixed ASAP.
Has not worked all day. Not good for business when cannot print invoices and packing slips...
Don't discriminate against Macs. This app used to work. It did everything I needed it to.Now it won't load. Please fix it.
App is selective about what it prints. We select say 30 orders, but the app only prints 15. We then have to waste time working out what has and hasn't been printed. We also risk missing orders which is very costly for us.
The app is broken. When you own a small business you need systems that are reliable. Shopify should have it's own print order system, we shouldn't have to go to an outside app this is like kindergarten math for Shopify. Now this order printer app doesn't even work. Huge waste of time and energy trying to figure this out.
This app was awesome until a recent update. Now the print button won't work meaning that I can no longer print invoices from either the Shopify app, or the web version. I've been in touch with Shopify who are apparently looking into the issue. It's now been 6 days and I can't print an invoice. Come on people, this is a basic necessity of any business. Something is wrong with the coding somewhere, please sort it out.
Thanks for taking the time to leave your review and I'm glad to hear that you've been enjoying the app so far. While we did experience an issue with the print button on October 19th, this was resolved the same day. If you are still unable to print, then it sounds like your browser and app may be caching the error. I recommend clearing your cache and perhaps rebooting your router if you haven't already done so. I'm also going to send you an email shortly to see if the issue has been resolved. If you're still unable to print, we can continue troubleshooting via email together. Looking forward to your reply! - Julie, Shopify Support
be a good idea if there was clear instructions of how to use it.