Order Printer , 891 reviews
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After 3 years, the 1STAR will be renewed once again. There's an in-app alert that calls for an update and request to contact support. However, contacting support takes you to Shopify Support with no outcomes in sight or timeline. The issue seems to be ongoing for several months by reading the reviews
Thank you for reaching out and for writing you review. Our theme support team can make some changes to the templates for Order Printer, although this is usually limited to minor changes such as adjusting spacing and adding text and images. Other requests are not supported by our themes team, as per our design policy (https://bit.ly/3uGMIeu), and these changes must be made by a third-party developer or by the merchant themselves. There are also apps that allow for a wider variety of templates you can consider, such as Order Printer Templates: https://bit.ly/3g6Xy9N.
If you feel that the changes you requested were indeed minor, and/ or were similar changes you requested before, please feel free to reach out to us again and we can take a second look for you. -Victor, Shopify Support
Am I not using this properly, or is "order printer" the most barebones receipt/pack slip program ever? It doesn't make your store look cute or polished. How has Shopify in today's day and age not created an easy program where you can place your logo etc. on the forms? This is a basic shopify need - not something we should be paying a monthly fee for with some other app in the shopify app store - and also it's something a developer at HQ could make look good and be user friendly in no time flat.
Order Printer app not working on iPad since week ago. Says not compatible with current version of Safari. My iPad is updated with latest.
Rendered useless. This app has been an integral part of our workflow for several years. In May 2023, we started having rendering issues. Now in June, the app crashes whenever you try to print anything. Judging from the other reviews, it is useless to contact support, so we have switched over to Vify Invoices. As I said, these invoices are integral to our operations and we cannot waste time with the app constantly crashing. So far, Vify Order Printer has been a great alternative with helpful support and it does everything we require. Uninstalling.
Hey there, thanks for taking the time to write a review. If you are experiencing issues with using the Order Printer, I would suggest attempting to clear the cache on your browser to see if that does the trick. In some cases, if you are experiencing minor issues using the Shopify platform, clearing the cache may resolve the issue. If the issue persists, you can attempt to use a separate browser - for example, if you are using Safari, try this action on Google Chrome. -Ollie, Shopify Support
Same as numerous other recent user reviews, we have been using this app for ages. In the past month or so it frequently errors out when trying to print making it virtually unusable. We've developed numerous intricate invoice templates over the years and really don't want to have to go to another invoice formatting app and rebuild all of our templates. Shopify - PLEASE FIX THIS APP! It's broken.
Hi, thank you so much for taking the time to leave your review. The frequent errors you seem to be running into are definitely not ideal, so I completely understand your frustrations.
If you haven't already done so, your next step here is to reach out to our live support team so that we can securely access your account in order to investigate the issues in more detail. To get the contact process started, please login to your store on our Help Center here: https://shopify.link/VRd6, where you can then proceed to contact our live support team for us to further assist. It'll help greatly if you can also provide us with specific examples of the errors you've run into, to help us better troubleshoot the situation from our end. Thanks! -Kimi, Shopify Support
This app is good but it is incredibly unreliable especially on Safari browser. It constantly stops working so it's a real headache especially when we have lots of orders to fulfil. Today the print button disappeared for both Safari and Firefox browsers on all of our machines. Will need to find a more reliable alternative.
Thanks for reaching out about this! We experienced an issue with the app on Dec.18th which resulted in the "print" button missing from the app, and this has now been fully resolved. If it's still not working for you, I'd recommend clearing your browser's cache. I'd also recommend using the app (and the platform in general) in Google Chrome, as it tends to function best there. If you'd prefer to look for an alternative, I'd recommend Order Printer Pro: https://bit.ly/3rjQVUr. Hope that helps! - Brie, Shopify Support
The Print button has disappears whenever we try to print > than 1 order as of today. As far as we can tell this error occurs due to a JavaScript error in the https://orderprinter.shopifyapps.com/assets/sections/order_details_helper-.js file. Specifically if (titleBarData.buttons.secondary.length) { secondaryButtonsConfig = []; titleBarData.buttons.secondary.forEach(function (config) { secondaryButtonsConfig.push({ label: config.label, callbackHandler: function callbackHandler() { (0, __commoner_module__app$assets$javascripts$foundations$app_bridge_wrapper_js.navigateToAbsoluteURL)(config.href); } }); }); } titleBarData appears null. Let's hope this gets fixed ASAP
Thanks for taking the time to leave your review and letting us know about the problem you're facing with the "Print" button. We were experiencing technical issues with the Order Printer app around the time you left this review, which resulted in the "Print" button missing. I'm going to go ahead and send you an email straight away to make sure that things are back up and running and offer some troubleshooting steps if necessary. Chat soon! - Julie, Shopify Support
I used this app without any issues for 2 years, and now all of a sudden it will not work! Very frustrating. Hopefully whatever the issue is worked out.
Stopped working recently. Worked good before then. Please update so app is useable again.
Usamos la aplicación desde hace 7 años sin proble. Los últimos días se bloquea al momento de imprimir más de 1 orden.