Orderhive Inventory Management , 171 reviews
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I have reviewed several inventory management and order management systems for Shopify and have to say that this is the one with best cost-benefit ratio.
Modern UI and a good overview makes it easy to navigate through all functions.
I only had issues while defining my own invoice (extra cost) as I had to submit three times errors in the invoice.
All in all they have a good customer service as usually there is a representative within 24 hours and if chat is active even within 15min.
Great support from Order Hive as always, quick turn around on questions and any integrations issues.
The online support staff for Orderhive is responsive. Naresh Sambhawani does an excellent job and deserves 5 stars!!! He is very knowledgeable and always follows up. This software is not very intuitive, however, so support is more necessary than with some other software programs.
There are occasionally "glitches" where orders are not synced properly and the software doesn't always notify you as it is supposed to do. When glitches do occur, the situation is escalated to tech support, and the answer is more often than not that it was a one-off type of situation and "won't happen again". Sometimes that is the case.
Functionality is good and they are continually adding new features. It's a solid order management system.
Thank you for your honest feedback. I am sorry to hear that you faced an error using the software but we were able to address the situation promptly.
As you said, we are adding many new features rapidly ( as per customer request ), sometimes it happens that we miss out dependencies. We are working on improving our process so that we can manage rapid feature development.
Thank you for being Orderhive customer.
I am in the process of on boarding. The dev team is very helpful, easy to reach and have a quick turn around with questions. I have found it to be super easy to work with the team. I will be able to provide more info as i work with the app. So far, it's been great. I hope that it will be mac friendly soon and have an app for mac.
Impressively quick and friendly customer service. User interface needs to be improved in some point and loading of webpage need speeding up. Otherwise very satisfy.
We are just getting started and as of now this app really helps with our inventory. The customization and the integration of apps are excellent.
Sometimes it takes time to load because of the product images but overall, it's a great app.
Thank you for your kind and valuable feedback!
The support provided is good altough I have not used their services as was not able to integrate Bluedart with their software.
Pros:
-Simple but efficient design for mutichannel inventory and price management
-Sku mapping method is simple to use
-AMAZING customer service support via skype
Cons:
-Cloud-based software is extremely slow
-Search algorithm for looking up products is not the greatest
-Customer Support is within India Time Zone