Order Edit Customer Service

Order Edit Customer Service

Reviews (200)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
    175
  • 8% of ratings are 4 stars
    16
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants highly recommend this app for enabling customer self-service on order cancellations and edits, directly from the "Thank You" page or email confirmations. It seamlessly integrates with Shopify, reducing customer support queries and enhancing user experience. The app is praised for its affordability and effective functionality. Merchants also appreciate the responsive support team that actively improves the app based on feedback.

November 9, 2024

Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.

2pricetags
United States
Over 1 year using the app
February 26, 2025

I just started using this app, and it’s already been super helpful for my store. It’s really easy to set up and makes managing orders so much smoother. I’m excited to see how it helps my customers over time!

skindeepbeautystore
Mexico
15 minutes using the app
June 21, 2024

This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my ...

Endless Blading Co.
United States
About 1 year using the app
September 14, 2016

We often have customers that want to modify their order or ordered the wrong item, so far this has worked great for us to allow them the flexibility to change or cancel their order. :)

Euphoricherbals
United States
Over 8 years using the app
January 3, 2018

Excellent support from Dave taking care of our needs

Saranoni
United States
About 7 years using the app
February 9, 2018

functional and aesthetic. I definitely recommend this.

Capes India
India
About 6 years using the app
November 21, 2017

Nice App which will our customers very happy

Tripr
India
About 6 years using the app
March 28, 2018

The app Shopify should've implamented with its package! Excellent app!

Wholesalehomeimp
United States
Almost 6 years using the app
August 20, 2019

We've been in need of a solution like this for quite some time now! Very customizable and appropriate for our business needs!

BRIK Charger
United States
Over 4 years using the app
December 9, 2017

Only just installed, functionality and configuration looks great.

Bluestreak Crystals
United Kingdom
Over 4 years using the app
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