Reviews (200)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enabling customer self-service on order cancellations and edits, directly from the "Thank You" page or email confirmations. It seamlessly integrates with Shopify, reducing customer support queries and enhancing user experience. The app is praised for its affordability and effective functionality. Merchants also appreciate the responsive support team that actively improves the app based on feedback.

October 18, 2021

This really takes a lot of work off my shoulders when my time is stretched as it is! Thanks so much!

Speedcube New Zealand
New Zealand
31 minutes using the app
April 13, 2016

Thanks very much! It works well and very easy to integrate. Can't wait to see your next versions.

Sportdirect
Canada
30 minutes using the app
January 27, 2018

So far so good! Installed just moments ago... all configured (thanks to the easy to follow instructions) and new features are working great!

Bone Frog Gun Club
United States
27 minutes using the app
Edited December 30, 2021

WONT LET ME LEAVE A NEGATIVE STAR RATING. I was hoping this would be a solution for my customers to be able to edit the invoices we send to them, allowing them to add more products from our store. But this is only to allow customers to edit AFTER they have placed an order. Why would you ever want to give a customer the option to cancel their order without providing a reason why? This seems counterintuitive to running a business.

Gemsprite
United States
22 minutes using the app
Edited December 18, 2019

I am very excited about using this app to improve my overall customer experience and engage more effectively with my customers. Thank You for providing this rich functionality. It is working well so far with my side and I like the UI very much.

Mystic Flavia
India
12 minutes using the app