Order Edit Customer Service

Order Edit Customer Service

Reviews (199)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
    174
  • 8% of ratings are 4 stars
    16
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants highly recommend this app for allowing customers to self-manage order modifications and cancellations, significantly reducing customer support queries and enhancing satisfaction by giving customers more control. It is easy to install, integrates smoothly into the Shopify "Thank You" page and email confirmations, and is continuously updated for compatibility with new Shopify features. Merchants also praise the responsive support team, especially a support member named Dave, for their helpfulness. This app is considered an essential, cost-effective tool for streamlining the order management process.

August 22, 2020

we wanted to enable order cancelling ad editing from customer side. but unfortunately shopify does not provide the same. hope this app will work well.

Menscult
India
About 1 month using the app
October 10, 2016

So Far it looks great, and it will remove a lot of headache for me, thanks for a good App

Frostingcrafts
Egypt
About 1 month using the app
Edited May 17, 2018

What we don't like about this app is that so many payment platforms do not integrate with Shopify, for example STRIPE, that we had to disable the automatic refund function and now need to manually refund all orders.

However, that is a problem that needs to be fixed first at the Shopify level. And until that happens, this app is a good option for businesses looking to give their customers more control over their orders.

Snack Hawaii
United States
16 days using the app
February 7, 2019

I started using this app. Its a good app. one can buy after trial period gets over. its worth the money.

Xamarian King
India
12 days using the app
May 15, 2019

I used this app to provide my customers with the ability to edit and cancel the orders they placed.I liked the neat layout of the settings,this made very easy to use.

notbeyond
United States
8 days using the app
Edited January 10, 2019

I got this app for easy customer reordering. It is working well, but one thing I would change about this app is the 'Reorder' button on the account page. Rather than adding the items to your cart and bringing you directly to the cart page, I would prefer it opened up a popup that showed what items were in the order, then having an 'add to cart' button in the popup screen. This would help the customers remember what exactly they ordered without having to go to another page.

The Electrode Store
United States
About 19 hours using the app
2
2