SC Back in Stock Restock Alert

SC Back in Stock Restock Alert

Reviews (195)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective back-in-stock notification system, which includes both email and SMS options, enhancing customer engagement and sales recovery. It's easy to install and integrates well with custom themes, offering customizable notifications for brand consistency. The app also provides useful demand trend reports and is noted for its reliable performance. Customer support is responsive, assisting with timely issue resolution and app customization.

Edited June 23, 2020

The app worked good initially, but then I needed to buy tokens to keep sending out alerts. No problem, I paid for the tokens. But now the issue is that you can only get a certain amount of tokens per month. :( This is terrible if you are a business that constantly needs to alert your customers. I will have to look for another app that can accommodate me.

I also had issues with the timing of when the alerts are sent out. It is EXTREMELY DELAYED !

If you are a small business that does not need to update multiple times a month with multiple products ... then you should be fine with this app.
They are good with responding and helping to update your site if you need them too.

Melt Fit
United States
4 months using the app
Shop Circle replied June 23, 2020

Thanks for your review and acknowledging our support team's help. I'm sorry that on this occasion we weren't able solve everything to your satisfaction.

Best regards

Eastside Co

January 10, 2020

The app has stopped working on my site. Notifications are not being sent as items restock, even with the manual prompt to send them. I have also reached out to your team three times asking for assistance without hearing anything back. Based on the other reviews, I checked all my spam folders to see if I was missing the responses. But, nothing has come through.

SeaworthyPDX
United States
4 months using the app
Shop Circle replied January 14, 2020

Hi there

Thanks for getting in touch. I understand our support team messaged and addressed the problem you were having, so hopefully the issue is resolved. If all is well, it would be really appreciated if you'd consider updating your review.

All the best

Eastside Co

September 14, 2017

Didn't work for a while but customer service finally figured it out and refunded me for the first month! Thanks and excited to use this app!! The customer service team is great!! :)

Rory Lux Apparel
United States
3 months using the app
June 5, 2017

A good little app and a good price. Support was helpful to get it installed in my theme. I would like some extra options, but happy with the app.

Kitchen Temple
Australia
2 months using the app
May 8, 2018

Currently doesn't work if your product has variants... So any product that has a drop down option to pick sizes, colors, etc doesn't work. I've waited almost two weeks for support and they still are not responding frequently or even updating me. Just telling me that it is installed correctly, then has emailed once since saying that they are looking into this.

I'm currently paying for the app to work on just a few items, when I have nearly 100 items not working... Terrible customer service.

The Banger Store
United States
2 months using the app
September 3, 2019

Good support and help with installation.
Seems to work well. Customization is okay, but could be better.

KetoFit Shop
Netherlands
About 2 months using the app
Shop Circle replied September 3, 2019

Hi there - many thanks for taking the time to write a review of our app! If you have any specific points about what you'd like to see in terms of customisation, please let us know.

Kind regards

Eastside Co

Edited June 11, 2019

I sold out on a product JUNE 2. A customer signed up to be notified when back in stock. This app send an email on JUNE 7 and again JUNE 9 to tell the customer the item was back in stock. PROBLEM was, I never increased inventory above 0 since it sold out JUNE 2. Not sure this app is even worth the $5. I may never get that customer back.

The Painted Heirloom
United States
About 2 months using the app
October 8, 2018

The customer service deleted my lastest 3 theme backups (lastest 3 theme backups!!!! ) without my agreement. Yeah, they really did it! I still can't believe it! The asked me to ask for shopify support to recover, but shopify support replied that they had no backup. WTF? You can try this exprience again if you like to install this app.

Lupsona
China
About 2 months using the app
June 11, 2019

We were excited about the SMS features BUT in testing the SMS feature texts are not being received on phones using Spring & T-Mobile & Google Fi. Tech Support has NOT been able to fix or isolate this issue.

Tianello.com
United States
About 1 month using the app
April 15, 2021

Not working good and support takes too long. I have been using the app for days but its not 100%. Also e-mails notification delay to be delivery to costumers when I restock the item. I have been trying get it solved with support but they keep saying devs are working on my issue. It has been more than 20 days now, my free trial period its over and I am already being charged and the app it's not working good. Not a good experience.

Proa
Brazil
27 days using the app
Shop Circle replied April 15, 2021

Hi there

Thanks for your review and we're sorry you've been having issue with the app. We're in the process of migrating to a new server, which will improve the speed of the notification delivery but it will just take some time for testing etc.

Best wishes

Eastside Co