SC Back in Stock Restock Alert

SC Back in Stock Restock Alert

Reviews (201)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for automating notifications via email and SMS for out-of-stock items, boosting sales and aiding inventory management. It offers customizable sign-up forms and supports multiple languages, enhancing customer engagement while maintaining brand consistency. Merchants appreciate its easy installation and seamless Shopify integration. The support team is praised for being responsive and offering tailored solutions.

October 30, 2023

Absolutely exceptionally customer service - my product manager Tarik Selimovic went above and beyond to ensure the app would work with my stores slightly older themes. The integration looks great and we had customers inputting data within minutes. Im looking forward to seeing the positive impact on sales I will no doubt experience

FittaMamma
United Kingdom
10 days using the app
February 13, 2020

It works perfectly and the technical support is great! They solved my problem very quickly, I really recommend this plug-in.

knock-out.ro
Romania
9 days using the app
Shop Circle replied February 13, 2020

Many thanks for the great review :)

Best

Eastside Co

November 11, 2018

Been using it for a few months because we are stuck with it since customers started waitlisting our products. One, it is incredibly slow and crashes nearly every single use. Two, it does not let you send to just one SKU, its actually quite random how it decides to send the alerts, you definitely cannot control it much within the app. Limiting this to three, sometimes it just decides not to send the alert to the customers at all... still not able to determine why this happens.

NICORA
United States
6 months using the app
May 6, 2020

It was working nicely but all of a sudden it stopped sending emails when we hit the bell icon to send the notification. Hoping this can be fixed,

withinUs Natural Health - Canada
Canada
5 months using the app
Shop Circle replied May 7, 2020

Hey there

Thanks for the review and sorry you're having issues. Our support team have now got in touch with you and are in the process of resolving it. If you could update your review once it's sorted for you, that would be great.

Best

Eastside Co

May 30, 2019

Nice layout but doesnt see my variant IDs so it didnt work for me compared to other apps. When I asked them to fix this they said I had to contact my theme developer. Back to the another app I go.

NOCTEX
Canada
4 months using the app
Shop Circle replied May 31, 2019

Hi there

Thanks for your review of the app - we're sorry it didn't fit in with your theme as you expected it to. If you decide to speak with the theme developer and want to continue with Now Back in Stock, please let us know.

Kind regards

Eastside Co

Edited June 23, 2020

The app worked good initially, but then I needed to buy tokens to keep sending out alerts. No problem, I paid for the tokens. But now the issue is that you can only get a certain amount of tokens per month. :( This is terrible if you are a business that constantly needs to alert your customers. I will have to look for another app that can accommodate me.

I also had issues with the timing of when the alerts are sent out. It is EXTREMELY DELAYED !

If you are a small business that does not need to update multiple times a month with multiple products ... then you should be fine with this app.
They are good with responding and helping to update your site if you need them too.

Melt Fit
United States
4 months using the app
Shop Circle replied June 23, 2020

Thanks for your review and acknowledging our support team's help. I'm sorry that on this occasion we weren't able solve everything to your satisfaction.

Best regards

Eastside Co

January 10, 2020

The app has stopped working on my site. Notifications are not being sent as items restock, even with the manual prompt to send them. I have also reached out to your team three times asking for assistance without hearing anything back. Based on the other reviews, I checked all my spam folders to see if I was missing the responses. But, nothing has come through.

SeaworthyPDX
United States
4 months using the app
Shop Circle replied January 14, 2020

Hi there

Thanks for getting in touch. I understand our support team messaged and addressed the problem you were having, so hopefully the issue is resolved. If all is well, it would be really appreciated if you'd consider updating your review.

All the best

Eastside Co

September 14, 2017

Didn't work for a while but customer service finally figured it out and refunded me for the first month! Thanks and excited to use this app!! The customer service team is great!! :)

Rory Lux Apparel
United States
3 months using the app
May 8, 2018

Currently doesn't work if your product has variants... So any product that has a drop down option to pick sizes, colors, etc doesn't work. I've waited almost two weeks for support and they still are not responding frequently or even updating me. Just telling me that it is installed correctly, then has emailed once since saying that they are looking into this.

I'm currently paying for the app to work on just a few items, when I have nearly 100 items not working... Terrible customer service.

The Banger Store
United States
2 months using the app
June 5, 2017

A good little app and a good price. Support was helpful to get it installed in my theme. I would like some extra options, but happy with the app.

Kitchen Temple
Australia
2 months using the app