SC Back in Stock Restock Alert

SC Back in Stock Restock Alert

Reviews (194)

Overall rating
4.8
Counts per rating level
  • 79% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to automate notifications for restocked items via both email and SMS, enhancing customer engagement and boosting sales. They appreciate its easy installation, user-friendly interface, and customization options that align with their brand. The app's reporting features are also valued for improving inventory management. Additionally, the responsive and helpful customer support is frequently praised, especially for assistance with customization and troubleshooting.

June 27, 2018

Developer installed the app and I am currently sitting with NO add to cart button on any of my product sales pages losing sales by the minute.

PLEASE SOMEONE CONTACT ME TO FIX THIS ISSUE, I HAVE CALLED AND EMAILED WITH NO RESPONSE.

Diamondmma
United States
15 days using the app
Edited September 21, 2020

After some initial issues with not being able to get hold of support, once we were able to make contact, the issue we were having with the coding making the email me button look different on one of our products was quickly resolved.

Looking forward to using the app to its full potential and saving us time tracking out of stock alerts from our customers.

Barks & Bunnies
United Kingdom
14 days using the app
Shop Circle replied September 18, 2020

Hi there

sorry you've been having trouble - I've spoken to a colleague on our support team who has been emailing you to try and resolve the issue. Just to confirm, we are UK-based and work office hours Monday to Friday.

An email from you was received yesterday at 18:49 and he responded today. Prior to that there was an email on 8th which he responded to as well - I'm not sure where the emails are that you mention you've not had a response to. My colleague has asked for collaborator account access - if you could respond to this he'll be able to look into it for you.

I'm sorry the app isn't running as you'd like it to at the moment but I'm confident our support team can sort it out for you! If you reply to his email we can get this moving.

Best

Eastside Co

September 25, 2023

Great service! The problem was resolved quickly and efficiently! I recommend

CHEGLATONE
France
About 15 hours using the app
November 3, 2023

Haris and Smiljan provied fast answers to match their design app to my website, i recommand !

JW SHOP
France
About 5 hours using the app
March 26, 2019

Watch out. The 14-day trial is only for the basic email-only version, although nowhere on the page does it say that. I was tricked into spending $$ to get the app. After auto-installation, the notification box did not appear in a logical position, so I reached out to support for help on these two issues. A basic non-response was given to my concerns. Furthermore, I cannot seem to be able to test the SMS since it doesn't seem active even though I selected the Starter Plan. I am uninstalling the app and finding another solution. One star + one extra star for at least responding to my email.

MinxStar
United States
4 days using the app
Shop Circle replied March 27, 2019

Thanks for taking the time to write a review of Now Back in Stock.

We agree that it wasn't clear enough that the 14 day trial relates to the email only plan. We have now amended the details on the app listing so this is more obvious.

We're sorry you feel you were tricked into spending money through the charge approval process. Our support team addressed this in their response and have offered a refund - please follow their instructions and they will deal with this for you.

Regarding your technical issues with the app, our support team have also offered to assist and make the changes on your behalf. If you change your mind about uninstalling the app, please follow the instructions in their message and they can make the changes in the areas you were having trouble with.

Kind regards

Eastside Co

Edited May 5, 2018

Email Support 4 times but no heard any reply from their.'
Useless Apps and Lack of Support

Softlens Queen Store
Indonesia
3 days using the app
August 7, 2023

Really great customer support! I got help within no-time, it was friendly, helpful and we could figure out, that the problem wasn't in the app, but on my own side. The app itself does absolutely what it should do. It is setup and styled very easily. I absolutely like it!

Steambow GmbH
Austria
About 3 hours using the app
July 5, 2017

Recently incorporated the Now Back In Stock app on our Shopify store.

The Eastside Co support team were great in providing prompt feedback to queries and helping us install this effectively. Special shout out to Elicia, thanks for all your help.

Too early to talk about benefits but highly recommend using the free trial opportunity to see how it can be integrated on your store.

Nemesisuk
United Kingdom
1 day using the app
Edited February 19, 2019

www.thefashionbible.co.uk

Great App! Customer service is fantastic, very quick response, helped me out with everything i needed help with. Thanks again

The Fashion Bible
United Kingdom
About 1 hour using the app
Shop Circle replied March 18, 2019

No problem! Thank you for your great review, it means a lot to us. All the best.

April 15, 2020

We have just installed your BackinStock app and it’s working fine but we need one change. Customers are receiving Back in Stock email form notifications@nowinstock.co we want to change this email address.

Can you please tell us how can we change the notifications@nowinstock.co email to our store email address

Regency Mask
United States
About 2 hours using the app
Shop Circle replied April 15, 2020

Hi there

Thanks for your review and your support query. I understand our support team have had a dialogue with you today to answer your question. If, once it's resolved, you're happy with the outcome, you'd be able to revise your review to a 5 star it would be really appreciated!

Kind regards

Eastside Co