PageSpeed & Image Optimiser

Company will not reply to any messages or emails.

Update: Only after I left 1-star review, the company did respond with a brief message that didn't clearly answer my question, and then asked me to change my review, but has not replied to my follow up question. I am now trying to use the compress images feature, but an error pops up that I can't read. I believe it wants to ask for more money.

As ...

I’m not going to give them a 1-star as some did because that seems petty. The app seems to work, although I’ve been trusting their analytics to tell me that. My concern is that they have "usage charges," but I have no idea what they’re for. I searched both the FAQ and documentation for "usage," but got nothing. I sent an email asking, but never got a response. I see a number of other reviews that ...

Worst customer service I have ever experienced. I have been reaching out trying to get help with numerous things since I started using the app and I have never received a response.

I think no one is working on this. I was interested in purchasing the paid plan, but for 4 business days I received 0 support.

Terrible support, due to no support, removed the app and it left code in the site that broke features in my store. Had Shopify support involved with the issue and they responded several days later "we refunded the customer" leaving no regard to get the code removed from my website.

Altdaten im Quellcode nach löschen der App. Das führte zu verschiedenen Shop Fehler. Es wurde unteranderem kein Favicon mehr angezeigt und andere Apps wurde im Hintergrund blockiert (z.b. Klaviyo). Damit ist man praktisch gezwungen, die App dauerhaft zu nutzen, weil es sonst zu Problemen im Shop kommt.

I have attempted to contact support repeatedly via both chat and email for several days, with no response. This level of disregard for customers is unacceptable, especially for an app that handles crucial aspects of an online store.

While the app may have potential, the complete lack of support makes it unreliable for professional use. I would advise developers to drastically improve their ...

This is a total rip-off! They billed my account with an excessive amount.

streetmodestore.com

Don't argue with them about this, otherwise they will cleverly bill you.

Good app that also includes image optimisations. 100 are free each month, but the price per image is cheap.

Can’t say anything negative about it. Marc & Matiss helped me to fix a few bugs I had in the beginning, since then it works great