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I am surprised to read bad reviews. They are doing pretty good job making a speed of my store in a good range and I have got support very quickly.
Thank you !
This developer doesn't respond to questions on slack or email. I need technical help and I have questions about usage fees. I've had the app for a little over a week now and my website speed hasn't improved. I will be cancelling this subscription before I'm hit with more usage fees.
Hello,
we have replied to you in our Live Chat. Can you please contact us again at info@flash-speed.com so I can make sure to get this sorted out?
My speed score went from 45 to 90+. Especially the image optimization is helpful.
I installed this app to help me increase my website's speed, because I was unable to edit my code and remove the scripts myself. After this app helped me increase my speed 30-40 points, all of the sudden it stopped doing that. When I contacted the developer, they were not prompt in responding and only said I had to keep checking my speed. Compared to all apps I use, the customer support was by far the worst considering how expensive the app is!
The app has been incredibly helpful for me. Marc was really supportive, and I highly recommend this app to everyone. Every single penny spent is worth it.
Thank you for your review. Please contact our support or contact Marc in our Slack channel and we will figure out your billing problems
Terrible support, due to no support, removed the app and it left code in the site that broke features in my store. Had Shopify support involved with the issue and they responded several days later "we refunded the customer" leaving no regard to get the code removed from my website.
I am sorry for not getting back in time. As of today, your issue seems to be solved. Please let me know if we can help any further.
Best speed optimizer app, they provide good customer service when you encounter the problem they deserve the 5 star
Hello,
we have replied to you. Please check your E-Mails & Spam folder.
Very expensive and misleading, money pit. It does what they say, but at an unreasonable and unexpected price, way above $19.90 they advertise. Also, they raised their base prices without warning, when I installed, the base price was $9.90
Hi Anbu Clothing,
for old subscribers, we didn't raise the prices at all. Please write us an E-Mail and we will get this sorted.
I have attempted to contact support repeatedly via both chat and email for several days, with no response. This level of disregard for customers is unacceptable, especially for an app that handles crucial aspects of an online store.
While the app may have potential, the complete lack of support makes it unreliable for professional use. I would advise developers to drastically improve their customer service if they want to be taken seriously in the Shopify market.
Unless you are willing to troubleshoot every issue yourself, I suggest looking for alternatives with more responsive customer support.
Thanks for your review. We have responded to each of your request but it looks like you're not getting our replies. Can you please double check ?
I recently tried out this app and found that it worked well on most themes, but unfortunately, it didn't work on some older themes on mobile version. so I reached out to the support team for help.
I received a prompt response via email and was also invited to join a Slack channel where the support team was able to provide me with the necessary assistance. They are helping me to identify and resolve the issue, which is a great relief.
Overall, I would recommend this app to anyone who needs remove unused Javascript and to improve overall speed of the website. Just be aware that it may not work on all themes. However, the support team is very responsive and helpful, so if you do encounter any issues, they will be able to assist you in resolving them.