Parcel Panel Returns &Exchange

Name: Parcel Panel Returns &Exchange
Brand: Channelwill
Rating: 4.9 (562 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (562)
Developer: Channelwill

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Make returns and exchanges hassle-free to reduce costs, retain revenue, and drive customer loyalty.

ParcelPanel by Channelwill simplify the returns process to turn returns into exchanges and store credits. The value and benefits can include measurable returns cost savings, improved returns and exchanges management efficiency, actionable returns insights, and drive customer loyalty. Returns and exchanges changemaker!

Self-service returns portal and email notifications to drive customer loyalty
Customized refunds (store credit, gift card) and exchanges upsell
Unlimited carrier integrations for best return label rates
Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
Auto-sync loop returns status to Shopify & Auto-tracking return shipment status

Highlights: Popular with businesses in United States; Use directly in Shopify admin

Languages

English

Works with

Checkout, DHL, FedEx, UPS, Canada Post, Hermes UK, USPS Printless Returns

Pricing

Free

Manage returns in one place
Branded return page
Return label
Multi-language
Eligibility rules
Email notifications

Essential

$20 / month

or $192/year and save 20%

60 returns per month, $0.45 per extra return

All Free features
Refund solutions
Exchanges
Label fee, rewards
Packing slip
Embedded return page
Returns widget
Customize page domain

7-day free trial

Professional

$59 / month

or $552/year and save 22%

120 returns per month, $0.45 per extra return

All Essential features
Unlimited carrier connection
Free pickup
Workflows
Auto-track returns
Returns advanced analytics
Onboarding support

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (562)

Overall rating

4.9

Counts per rating level

95% of ratings are 5 stars
536
3% of ratings are 4 stars
19
1% of ratings are 3 stars
3
0% of ratings are 2 stars
2
0% of ratings are 1 stars
2

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly praise this app for its user-friendly interface and easy setup, streamlining the return management process. The customer support is noted for its quick and effective response, particularly through chat. The free version is appreciated for including essential features at no cost, while robust customization options allow for tailored return policies. Merchants report enhanced customer satisfaction and operational efficiency due to the app's seamless integration with Shopify.

August 8, 2024

Great app, great support, the only thing is that I didn't realize that notification emails about returns should be turned on manually.

Brushora

United States

28 days using the app

September 20, 2024

Looked at many apps to compare features and functionality. If you are looking at this one now, do not hesitate in giving it a go. Such a great and easy to use app and the customer service is incredibly quick and to the point. Amazing service from Donna thank you so much!

HikeWare

United Kingdom

About 11 hours using the app