Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

Built for Shopify
Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Rating
4.9 (473)
Developer
Channelwill

Make returns and exchanges hassle-free to reduce costs, retain customers and recapture revenue.

ParcelPanel by Channelwill: simplify the returns process to turn disappointment into opportunity. ParcelPanel Returns enables you to give customers peace of mind with a self-service return center and email notifications with real-time status updates, necessary shipping instructions, and return labels international, returns, and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales.

ParcelPanel by Channelwill: simplify the returns process to turn disappointment into opportunity. ParcelPanel Returns enables you to give customers peace of mind with a self-service return center and email notifications with real-time status updates, necessary shipping instructions, and return labels international, returns, and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. more
  • Create a branded experience by return portal/return center, email notifications.
  • Customized refunds (store credit, gift cards) and exchanges with happy returns.
  • Prevent fraud by smart eligibility rules like return window, and return reasons.
  • Integration with Sendcloud, Shippo, DHL, Shipstation, FedEx, USPS, DPD, Evri.
  • Auto-sync loop returns status to Shopify & Auto-tracking return shipment status.
Highlights
Popular with businesses in United States
Use directly in Shopify admin

Labels and packaging

Carrier selection, Label creation, Multi-language, Packing slips, Return labels

Managing shipments

Email notifications, Order sync, Real-time tracking

Launched

June 30, 2023

Languages

English

Works with

Shippo, Sendcloud, DHL, ShipStation, USPS, Parcel Panel Order Tracking

Pricing

Free

Free to install

6 returns per month

  • Manage returns in one place
  • Branded and embedded return page
  • Return labels
  • Eligibility rules
  • Return reason and analytics
  • Email notifications

Essential

$20 / month

60 returns per month, $0.45 per extra return

  • All Free features
  • Flexible return solutions
  • QR returns
  • Custom domain
  • Multi-language
  • Variant exchange
  • Return rewards
  • Return fee & Label fee

7-day free trial

Free

Free to install

6 returns per month

  • Manage returns in one place
  • Branded and embedded return page
  • Return labels
  • Eligibility rules
  • Return reason and analytics
  • Email notifications

Essential

$20 / month

60 returns per month, $0.45 per extra return

  • All Free features
  • Flexible return solutions
  • QR returns
  • Custom domain
  • Multi-language
  • Variant exchange
  • Return rewards
  • Return fee & Label fee

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (473)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient management of returns and exchanges, highlighting its user-friendly interface, easy setup, and customization options. Features such as offering exchanges and store credit as refund options are particularly praised. The app's performance is fast and the support team is quick and professional. It's recommended for new or small businesses due to its free features and its ability to improve customer service and sales. The app handles returns seamlessly, allowing merchants to focus on other business aspects.

April 30, 2024

Very happy with this app. Works well and the chat support is always quick and they do their best to help.

Lucia the Label
Australia
3 months using the app
June 13, 2024

Simple to use. They're improving the features as well. Great customer support.

BioSource Nutra
United States
4 months using the app
April 22, 2024

WOuld love this app to have the ability to charge return fees for ALL exchange reasons, but it only allows you to choose one, which doesn't make sense if you need to charge postage for any exchanges. YOu also can't charge return fees for Refunds as well as Exchanges - only one or the other. The interface is user friendly and aesthetically pleasing and price point is good but without these features, I can't use the app.

Unfurl
Australia
4 months using the app

Support

Channelwill can answer any questions you have about Parcel Panel Returns &Exchange.

Developer

Channelwill

SHOP 185 G/F HANG WAI IND CTR NO 6 KIN TAI ST TUEN MUN NT, HONG KONG, HK, 999007, HK

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