ParcelWILL Returns & Exchange
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Reviews (418)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly value this app for simplifying the return and exchange process, boosting customer satisfaction and operational efficiency. They praise its user-friendly interface, built-in return templates, and customization options. The app's seamless Shopify integration makes setup easy. Merchants also commend the responsive and friendly customer support available even on weekends and holidays.
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Worst customer service ever. Avoid this app!
Their customer service is a total mess. They told me they’d get back to me in 2 hours, but instead, they emailed me for an RMA number after just 21 minutes. When I didn't reply within 5 minutes, they just closed the case.
Also, be warned: they never refund unused return labels. When I threatened to file a claim and report them to Shopify, they offered a measly $20 coupon as a bribe snd refunded. Think twice before using this app.
Hi Team,
Thank you for sharing your feedback with us—we truly appreciate it.
We want to sincerely apologize that your experience with us hasn't been a positive one. That’s never the impression we want to leave, and we’re committed to making things right.
We’ll be carefully reviewing your conversation with our support team to fully understand your concerns and ensure we address them thoroughly. Our goal is to come back to you with a resolution that truly meets your expectations.
At the heart of our team’s philosophy is a willingness to listen—even when the feedback is hard to hear. It’s how we grow, improve, and serve our users better. So thank you again for reaching out.
To take this a step further, our Support Team Manager would like to connect with you directly for a one-on-one conversation. This will be an opportunity for you to share any remaining thoughts or concerns, and for us to work together toward a solution that leaves you feeling heard and supported.
We truly hope to have the chance to turn this experience around for you.
Looking forward to connecting soon.
Best regards
ParcelWILL Support Team
The customer service is fantastic and the implementation into Shopify is easy and seamless. I desperately wish they had an auto approval feature where the return labels were automatically available in the customer return portal but hopefully they will implement this feature asap.
Easy to implement, great support and cuts my workload down tremendously.
Customer service is excellent, and the Shopify integration is straightforward. Zoey was incredibly helpful in guiding us through the setup.
Hi Team,
Thank you for reaching out and for sharing your valuable feedback. We truly appreciate you taking the time to let us know about your experience with Parcel Panel Return, and our team is fully focused on ensuring your process runs smoothly.
We understand your concern about repetitive steps when using store credit or other alternative return solutions. To ensure accuracy, our system includes multiple return address options. When approving a return request, we kindly ask you to confirm the default return address to prevent any potential errors. Our team will reach out to you via live chat and email at returns@parcelpanel.ltd to better understand your workflow and help streamline these steps.
Additionally, we offer an Automatic Workflow feature that allows you to create customized automation rules, reducing manual tasks and simplifying your return process. We’d be glad to walk you through setting this up if it aligns with your needs.
Regarding the refund amount discrepancy you mentioned with store credit, our system is designed to process refunds strictly based on the actual amount received and the discount rules configured in your store settings. To help us investigate thoroughly, could you please share the relevant order or RMA with our team? This will allow us to promptly review your specific case and ensure everything is functioning as intended.
We’re here to support you every step of the way and look forward to working with you to resolve this. Please don’t hesitate to reach out—we’re just a message away.
Best regards,
Parcel Panel Return Support Team
Once an item has been refunded in Shopify why do i have to then go back in to returns panel and action it again in there - its a pain and just more admin
Very responsive team who solved all of my issues. Thanks Cecilia and Vessa!
Wonderful service from Donna! She helped me with everything I needed very efficiently. Thank you!!
Since we started using ParcelPanel Returns, the experience has been excellent! The tool is easy to use, feature-rich, and makes the return process smooth and efficient, saving our team a lot of time. Their support service is also fast and professional—every time we had a question, they responded quickly and solved it right away. Overall, both the usability of the tool and the speed of service are impressive. Highly recommended!
Love the customer service. Big round of applause for Donna. She's so helpful and professional. Thanks a lot.
so far so good