ParcelWILL Returns & Exchange
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Reviews (426)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for streamlining returns, enhancing efficiency, and reducing workload. It's praised for its user-friendly interface, seamless Shopify integration, and built-in templates, especially for new store owners. The app supports international returns, crucial for global merchants. Customer support is frequently commended for being fast and responsive, even on weekends, contributing to a smoother customer experience.
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ParcelWILL has been a great addition to my business. The tracking is accurate, updates are timely, and the interface is very easy to use. It helps me keep my customers informed and reduces support inquiries significantly. Everything runs smoothly, and the overall experience has been reliable and professional. Highly recommend for any ecommerce store looking for a dependable tracking solution.
ParcelWill went above and beyond to add a crucial feature for us that made this app much more useful for our business. Next level customer service! This app has been amazing for smooth return processing.
Hi Team,
Thank you so much for your review. Every user's feedback is incredibly important to us, and we truly take it as motivation to keep improving our product.
We've now optimized the feature you mentioned and have successfully released the update. Have you had a chance to try it out yet?
Our team has already connected with your team. We're happy to provide a detailed walkthrough of the new features. We hope our efforts can be of great help to you!
Thank you so much for your feedback!
Best regards
ParcelWILL Returns Team
Support team is great! They're very helpful and resolves your concern quickly! Recommended 100%
Great service from Donna, super fast and helpful
Great guide throw by Donna. Unfortunately this APP doesn't coordinate well with Shopify
Helpful!
Excellent
Easy to implement, great support and cuts my workload down tremendously.
Customer service is excellent, and the Shopify integration is straightforward. Zoey was incredibly helpful in guiding us through the setup.
Hi Team,
Thank you for reaching out and for sharing your valuable feedback. We truly appreciate you taking the time to let us know about your experience with Parcel Panel Return, and our team is fully focused on ensuring your process runs smoothly.
We understand your concern about repetitive steps when using store credit or other alternative return solutions. To ensure accuracy, our system includes multiple return address options. When approving a return request, we kindly ask you to confirm the default return address to prevent any potential errors. Our team will reach out to you via live chat and email at returns@parcelpanel.ltd to better understand your workflow and help streamline these steps.
Additionally, we offer an Automatic Workflow feature that allows you to create customized automation rules, reducing manual tasks and simplifying your return process. We’d be glad to walk you through setting this up if it aligns with your needs.
Regarding the refund amount discrepancy you mentioned with store credit, our system is designed to process refunds strictly based on the actual amount received and the discount rules configured in your store settings. To help us investigate thoroughly, could you please share the relevant order or RMA with our team? This will allow us to promptly review your specific case and ensure everything is functioning as intended.
We’re here to support you every step of the way and look forward to working with you to resolve this. Please don’t hesitate to reach out—we’re just a message away.
Best regards,
Parcel Panel Return Support Team
The customer service is fantastic and the implementation into Shopify is easy and seamless. I desperately wish they had an auto approval feature where the return labels were automatically available in the customer return portal but hopefully they will implement this feature asap.
