Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

Reviews (562)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and easy setup, streamlining the return management process. The customer support is noted for its quick and effective response, particularly through chat. The free version is appreciated for including essential features at no cost, while robust customization options allow for tailored return policies. Merchants report enhanced customer satisfaction and operational efficiency due to the app's seamless integration with Shopify.

August 8, 2024

Great app, great support, the only thing is that I didn't realize that notification emails about returns should be turned on manually.

Brushora
United States
28 days using the app
September 20, 2024

Looked at many apps to compare features and functionality. If you are looking at this one now, do not hesitate in giving it a go. Such a great and easy to use app and the customer service is incredibly quick and to the point. Amazing service from Donna thank you so much!

HikeWare
United Kingdom
About 11 hours using the app
August 30, 2024

Amazing support - Always !!

LEXANBER
United Kingdom
6 months using the app
October 20, 2024

This is an awesome app with phenomenal features. It makes the return/refund process much easier. All you have to do is direct customers to a link! Plus, all of the most essential features are available in the free version like: excluded products not available for returns, custom eligible return dates, shipping couriers accepted, discounted shipping rates, customized packing/customs slips, and a plethora of other customizations.

Jordan Beads
United States
About 2 hours using the app
Channelwill replied October 21, 2024

Dear HELLBOUND team,

Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying our Returns App. Your support motivates us to keep improving. Looking forward to serving you again!

Best wishes
Sunny|ParcelPanel Returns Team

October 23, 2024

Amazing customer service was patient and explained everything

Mabel Love Co
United States
10 days using the app
August 8, 2024

The up makes it easier to manage returns, but I'm still trying to understand it a little more.

Meliora
United Kingdom
About 1 month using the app
September 1, 2024

Had a couple questions when setting up the app. Super fast responses, even on a holiday weekend.

CrownJewel.co
United States
4 days using the app
October 19, 2024

Super easy to communicate with!! Took less than 5 minutes to solve my problem :))

Makameez
France
About 5 hours using the app
August 15, 2024

Nice quick response and help. Thank you Donna

Beterkatoen.nl
Netherlands
12 days using the app
September 12, 2024

Great app! Jessca was extremely helpful and helped me navigate through the app flawlessly. Thanks!

VALUSIS
United Arab Emirates
About 5 hours using the app