Parcel Panel Returns &Exchange
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (379)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for simplifying the return and exchange process, noting its seamless Shopify integration and user-friendly interface with customizable options. They praise the responsive support team available even on weekends and holidays for their fast and clear assistance. The setup is straightforward, enhancing both merchant efficiency and customer satisfaction.
Refine
-
By rating
ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly.
What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is always responsive whenever we need assistance. Issues get sorted out fast, which takes a lot of pressure off our operations.
Overall, it’s been a great solution that improved satisfaction on both ends—our team’s and our customers’. Highly recommend it!
The product is simple and easy to use, with all functions meeting our needs, and the customer service support is very fast.
I just downloaded the app and had a lot of questions because I have been looking for an app that also covers international returns. This app does that but I needed to know how and what. Jessca answered all my questions (and there were a lot) swiftly and provided screenshots to show me where to go. Jessca was really brilliant. Thanks very much Jessca!
Wonderful app and a wonderful service. I had a technical problem that customer service managed to help sort out in the space of 5 mins. Thank you.
I had some issues with the automatic email reply, but the support could help me out, even on Saturday afternoon. That's what I call customer service. My problem has been solved very quick, because the support ( thanks to Zessa) guided my through each step. Thanks very much.
New to this app and Donna was very helpful and answered all of my questions. So far I am loving this app!
very nice app, easy to use
Great customer service, very quickly resolved the problem. I recommend this app to everyone because they have fantastic customer service.
I love that we can provide ease of convenience to our customers by having the returns and exchanges portal. I appreciate being able to modify the written text boxes and linking to our Returns Policy. I would have liked to see more personalization options with the font selections however, but that is not a deal breaker as a merchant.
Very helpful