Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Shopify. It's praised for enhancing customer service and sales through features like customizable return reasons, exchange options, and store credit. The customer support team is highly commended for their prompt and professional service. Regular updates based on merchant feedback highlight the developers' commitment to improvement. Despite its comprehensive features, the app is free, making it a valuable asset for both new and established stores, especially small businesses.

February 27, 2024

Just installed the app, so far so good. Just be ready to do most of the configuring yourself. We're going to let it ride with the FREE version a while before upgrading to add automation to the work flows.

Scott Hawaii
United States
About 21 hours using the app
March 19, 2024

Just started with this on two stores. I haven't had a chance to use it yet. Would be nice if there were automations to obtain supplier return approval, automatically process returns and exchanges without human interventions, but this is pretty awesome for a free app and the customer service is fast, accurate and helpful.

Mini Blessing
United States
5 minutes using the app
April 9, 2024

its very good, the only downside is the domain and the amount of returns per month (which you hace to pay for).

Amone Attire
23 minutes using the app
February 22, 2024

Goede klantenservice en je wordt snel geholpen. De app is over het algemeen ook vrij duidelijk en makkelijk te bedienen.

Asher Attire
About 2 months using the app
March 25, 2024

As of now, All is great and very timely response through chat.

United States
7 minutes using the app
January 2, 2024


Dream E-Kart
3 months using the app
November 25, 2023

great app and free to use

United States
5 days using the app
November 27, 2023

easy to use

2 days using the app
November 21, 2023

Sehr guter Support. Einfache Bedienung und bei Komplikationen hilft der Support.

24 days using the app
September 8, 2023

Abbastanza macchinosa da capire, ci sono tanti fattori di cui tenere conto, e non da comunque un supporto totale alle esigenze riguardanti i resi. Bisogna ad ogni modo procurarsi un corriere ed effettuare la spedizione con loro, non tramite l'app ParcelPanel. Il supporto clienti è però ottimo e sempre disponibile ad ogni ora e per ogni esigenza.

MaMi the label
4 months using the app