Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

Reviews (569)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy setup, streamlining the returns process. It integrates well with Shopify, enhancing store functionality and efficiency. The responsive customer support is highly praised, and the customization options allow merchants to align the returns portal with their brand. A free plan is available, making it accessible for new or small businesses, and continuous updates introduce new features and improvements.

November 2, 2023

This app is freaking awesome and it won't cost you a dime! To begin with, the ability to customize return reasons and even include pictures is something that shopify seriously missed out on. And if that weren't enough, they also give you the option to offer exchanges and store credit as refund option to your customers. It's like the icing on the cake! And as if that weren't enough, this app is the secret behind hassle-free returns handling, freeing us up to tackle the truly important stuff.

D BIAS
India
9 months using the app
Channelwill replied November 6, 2023

Dear D BIAS Team,

This is Sunny, we are committed to building a high-quality app for DTC merchants to automate their return and exchange services, and we will continue to update the core features of the app, including automation, and carrier integrations at breakneck speeds in anticipation of bringing more value to DTC merchants!

Best wishes,
Sunny|ParcelPanel Team

August 23, 2023

Great customer service and very easy to use app- the best part is its free and they are so helpful to any request!

This & That Boutique
United States
9 months using the app
December 20, 2023

Great experience!

POCILLO
United States
8 months using the app
January 14, 2024

Jessica was awesome!!! Not only was she very helpful but also very informative and easy to talk with and understanding. Great job Jessica.

Collective Syn
United States
7 months using the app
October 8, 2023

Great, impressive app

tern®
France
8 months using the app
November 27, 2023

Great app and easy to use.

SPORTS 52 WEAR
India
8 months using the app
October 10, 2023

Great

Forever Vacation
France
8 months using the app
December 2, 2023

So far so good. I just downloaded the app and reached out on the weekend on their chat and was surprised to have been assisted immediately. Great service! I also like that this is a free app and they allow you to remove their branding.

FAR OUT FAB
United States
8 months using the app
Channelwill replied December 3, 2023

Thank you! Our team will continue to improve app performance and release more automation features!

December 22, 2023

Quick and easy set up. Thank you.

Trendxchange.co.uk
United Kingdom
8 months using the app
January 24, 2024

Great customer service. Kath was awesome in assisting with onboarding.

GlamourBelle
United States
7 months using the app