Parcel Panel Returns &Exchange

Parcel Panel Returns &Exchange

Reviews (563)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its user-friendly interface and easy setup, streamlining the return management process. The customer support is noted for its quick and effective response, particularly through chat. The free version is appreciated for including essential features at no cost, while robust customization options allow for tailored return policies. Merchants report enhanced customer satisfaction and operational efficiency due to the app's seamless integration with Shopify.

February 3, 2024

Der beste Service in diesem Programm, der Kundenservice ist sehr gut und Probleme werden schnell gelöst

FlyPhoenix
Germany
About 7 hours using the app
November 2, 2023

This app is freaking awesome and it won't cost you a dime! To begin with, the ability to customize return reasons and even include pictures is something that shopify seriously missed out on. And if that weren't enough, they also give you the option to offer exchanges and store credit as refund option to your customers. It's like the icing on the cake! And as if that weren't enough, this app is the secret behind hassle-free returns handling, freeing us up to tackle the truly important stuff.

D BIAS
India
9 months using the app
Channelwill replied November 6, 2023

Dear D BIAS Team,

This is Sunny, we are committed to building a high-quality app for DTC merchants to automate their return and exchange services, and we will continue to update the core features of the app, including automation, and carrier integrations at breakneck speeds in anticipation of bringing more value to DTC merchants!

Best wishes,
Sunny|ParcelPanel Team

March 8, 2024

Excelente servicio al cliente. Dee es muy amable y explica muy bien. Gracias por tu ayuda.

ZenLikeaCat
Belgium
5 days using the app
August 23, 2023

Great customer service and very easy to use app- the best part is its free and they are so helpful to any request!

This & That Boutique
United States
9 months using the app
October 8, 2023

Great, impressive app

tern®
France
8 months using the app
October 10, 2023

Great

Forever Vacation
France
8 months using the app
November 17, 2023

Great support and great app!!

MATI THE LABEL
Australia
26 minutes using the app
November 12, 2023

Great service so far. Need more time to see how app is working, but looks very promising.

CITYWEAR
United States
6 months using the app
October 22, 2023

Very good app. With a few improvements, it will be a must-have.

Maltashopper.com
Malta
6 months using the app
December 30, 2023

great customer service

RHINOX AUSTRALIA
Australia
5 minutes using the app