Parcel Panel Returns &Exchange

Name: Parcel Panel Returns &Exchange
Brand: Channelwill
Rating: 4.9 (378 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (378)
Developer: Channelwill

View demo store

Improve your returns process by incentivizing exchanges and providing a self-service returns portal.

ParcelPanel Returns and Exchanges by the ParcelPanel Team. Simplify the returns process with an automated return portal, easy return label generation, and AI-powered analytics for a seamless post-purchase experience.

Exchanges for different items and flexible refunds (store credit, gift card)
Self-service returns portal and email notifications to drive customer loyalty
Unlimited carrier integrations for better return label rates and free pickup
Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
Built for Shopify & Auto-tracking return shipment status

Popular with stores like yours: Based in United States

Highlights: Use directly in Shopify admin; Works with the latest themes

Languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Spanish, Swedish, Thai, and Turkish

Works with

Checkout
Customer accounts
DHL
FedEx
UPS
Canada Post
Hermes UK
USPS Printless Returns

Pricing

Free

6 returns per month
Manage returns in one place
Branded return page
Return labels
Multi-language
Return rules
Email notifications

Essential

$20 / month

or $192/year and save 20%

60 returns per month, $0.45 per extra return

All Free features
Flexible customizable refund solutions
Flexible exchanges
Restocking fee and return shipping fee
Better rate labels
Embedded return page
Customer account return widget
Customize page domain

7-day free trial

Professional

$59 / month

or $552/year and save 22%

120 returns per month, $0.45 per extra return

All Essential features
Exchange upsell
Unlimited carrier connection
Free pickup
Workflows
Auto-track return shipment status
Returns advanced analytics
Onboarding support

7-day free trial

Enterprise

$239 / month

or $2,268/year and save 21%

300 returns per month, $0.45 per extra return

Returns webhooks
Custom integrations
Advanced analytics
Dedicated priority support
Customer success manager

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (378)

Overall rating

4.9

Counts per rating level

94% of ratings are 5 stars
356
4% of ratings are 4 stars
15
1% of ratings are 3 stars
4
0% of ratings are 2 stars
1
1% of ratings are 1 stars
2

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for streamlining the return and exchange process, enhancing efficiency and customer satisfaction. It integrates seamlessly with Shopify, features a user-friendly interface with automated processes, and supports international returns. A free plan benefits new store owners. Reviewers praise its quick and smooth handling of returns. The customer support team is noted for being responsive and helpful, even on holidays and weekends.

September 19, 2025

Since we started using ParcelPanel Returns, the experience has been excellent! The tool is easy to use, feature-rich, and makes the return process smooth and efficient, saving our team a lot of time. Their support service is also fast and professional—every time we had a question, they responded quickly and solved it right away. Overall, both the usability of the tool and the speed of service are impressive. Highly recommended!

Ever-Pretty US

United States

3 months using the app